How is shipping calculated?
Based on the weight and dimensions of your order and your delivery address. Large, lightweight parcels are priced by volumetric weight, while compact, heavier parcels are priced by actual weight — just as the carriers calculate their charges.
The prices come directly from our agreements with the individual carriers. These agreements are volume-based: the more parcels we ship, the better rates we receive — and those are the rates you pay.
Shipping is calculated at checkout as soon as you enter your address, and the shipping price shown will not change afterwards.
Why don’t you offer free shipping?
Because shipping is never actually free. When an online store offers “free shipping”, the cost — including fuel and airfreight surcharges — still has to be covered somewhere, typically through product prices or the company’s margin. In practice, this can mean that a customer in Hamburg helps pay for a parcel being shipped to Perth.
With us, the product price covers the product, and the shipping price covers the shipping. It follows the same principle as our product pricing: fixed throughout the year, with no sales, no Black Friday promotions and no discount codes.
Why does shipping cost more to some countries?
We ship all orders from Denmark. A cutting board sent to Germany travels through a dense European distribution network. The same board sent to Australia has to be flown, cleared through customs and distributed locally.
We show you that difference instead of adding it to everyone’s product prices.
Can I choose the shipping method?
Yes. We work with a range of carriers, and you choose your preferred option at checkout. Where available at your destination, you can choose between home delivery and a parcel shop, as well as standard and express delivery.
This lets you decide the balance between price and delivery time.
Do you make money on shipping?
No. We do not add a profit margin to the carrier’s price. We cover the cost of packaging and packing ourselves.
What about customs duties and taxes?
If you order within the EU, VAT is included in the prices and there are no customs duties between EU countries.
For most of our markets outside the EU, we collect applicable customs duties, VAT and other relevant charges at checkout and ship the order DDP (Delivered Duty Paid). This means you pay the full amount upfront and will not subsequently receive a request for customs duties or VAT upon delivery.
For some destinations, import charges cannot be calculated accurately in advance. In these cases, we ship DAP (Delivered at Place), and any customs duties, VAT or other import charges are collected locally upon import.
The terms that apply to your order are shown at checkout and in your order confirmation.
We do not make any profit on customs duties, VAT or other government charges. Any amounts we collect are used to pay the relevant duties, taxes and charges.
