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Real Products, Honest Pictures
For us, craftsmanship, materials and aesthetics are the focus. Our product images should give you an honest and inspiring impression of what you get – without unnecessary staging.
The vast majority of product photos in our webshop are therefore taken by ourselves – whether it is a grinder, a knife holder, a serving board or one of our exclusive textiles.
The images of our wooden products always show real products that we have handmade for a customer and photographed before they were delivered.
We also occasionally receive photos from satisfied customers who kindly allow us to use them in the webshop. These photos provide an honest and inspiring insight into how our products look in real homes and environments.
A Guide to Variants
We are constantly expanding our product gallery. As many of our products come in a multitude of sizes and variations, we do not yet have photos of every single one. The image displayed when you make your selection primarily illustrates the chosen type of wood – not necessarily the specific size or design variation.
Every Piece of Wood is Unique
Wood is a living, natural material, and our passion is to create unique products with character. The grain and play of colours will therefore naturally vary from one product to the next. Please consider our photos as a source of inspiration and an indication of the high quality we deliver.
Any questions? We're happy to help.
Do you have questions about a design, size, type of wood, or do you have special requests? Please don't hesitate to contact us at info@rune-jakobsen.dk, and we will guide you to the right choice before you order.
Here you will find a comprehensive overview of all terms and conditions for your purchase from Rune-Jakobsen Design. We have done everything to make everything as clear and understandable as possible. You are welcome to contact us if you have any questions.
Prices, discounts and payment
Currency, VAT and prices
All prices in the webshop are displayed in your local currency. Prices for customers in the EU, UK, Switzerland and Norway always include the applicable VAT. Further information on customs duties and fees can be found in the section below.
Fixed, fair prices
We believe in the value of good craftsmanship – and this is reflected in our prices, which are the same for all customers all year round. We do not participate in discount campaigns such as Black Friday, and you will not find discount codes for our shop on external sites or offer services.
It's a conscious choice: We don't want to discriminate against our customers, so instead of short-term or individual discounts, we offer quality products at fair prices and these benefits that are always available to everyone:
- If you buy 3 or more tea towels, you automatically get a 10% discount.
- Find great deals on discontinued models and prototypes in our outlet .
💳 Payment
We offer secure payments with MasterCard, VISA, PayPal, Apple Pay, Google Pay, Shop Pay and MobilePay. All payment information is transmitted via encryption (SSL) so that only you and your card issuer can read it.
When will the money be withdrawn?
- For items in stock: The amount is reserved on your account when you place your order and is only withdrawn when we ship your package.
- Woodworking (custom-made wooden products): These products are handmade to order, therefore the order is considered a binding pre-order.
- The purchase amount will be deducted as soon as your order is approved and production has started. Should you regret your purchase, we will of course refund you the full amount.
📦 DELIVERY
DELIVERY TIMES
As many of our products are handmade and made to order, delivery times vary. You can find the current delivery times on the respective product pages.
Items in stock are usually shipped after 1-2 business days.
🚚 SHIPPING AND PRICES
SHIPMENT
We offer flexible delivery options with GLS, DHL or UPS. The exact options and shipping providers depend on your location and will be displayed during the ordering process.
SHIPPING COSTS
Shipping costs depend on your location and the weight of the shipment. Here you will find an overview of our starting prices. The final price is always calculated in the shopping cart.
- Denmark: DKK 49 for parcel shops / DKK 69 for private addresses. Free shipping on orders over DKK 2,500.
- Sweden: From 135 SEK. Free shipping on orders over 2,500 SEK.
- EU countries: From 9 EUR.
- Norway: DDP from 159 NOK. Free shipping on orders over 4,000 NOK.
- United Kingdom (UK): DDP from 12 GBP.
- Switzerland / Liechtenstein: DDP from 19 CHF.
- USA: DDP from 35 USD.
- Canada: DDP from 49 CAD.
- Australia: DDP from 85 AUD.
- New Zealand: From 89 NZD.
- Rest of the world: From $35.
🛃 CUSTOMS, VAT AND TAXES
We ship all items in our webshop from Denmark. Below you can find out what this means for you.
🇪🇺 CUSTOMERS FROM EU COUNTRIES
For orders from an EU country, VAT is automatically adjusted to your local rate – you pay exactly the amount shown. No hidden costs at checkout and no extra delivery costs.
n>🇳🇴 CUSTOMERS FROM NORWAY
We are VAT registered in Norway (VOEC 2060051) and charge Norwegian VAT directly in the online store — regardless of order size.
Customs:
- Products with a value of less than 3,000 NOK are not subject to customs duties. These orders are shipped DAP (Delivered At Place) — VAT is paid at checkout, no additional charges upon delivery.
- Products with a value over 3,000 NOK may be subject to customs duties depending on the product type. These orders are shipped DDP (Delivered Duty Paid) — any customs duties are calculated and paid directly in the online store, so you always know the full price in advance.
No surprise fees, no customs delays — just hassle-free delivery straight to your door.
If you would like to check in advance whether customs duties apply to a product, you can find further information here: Customs Calculator . If you have any questions, please feel free to contact Kari at info@rune-jakobsen.dk .
🇨🇭CUSTOMER FROM SWITZERLAND
We ship to Switzerland via DDP (Delivered Duty Paid). Customs and Swiss VAT (8.1%) are calculated and paid directly at checkout - the total price shown is the final price. No additional fees are charged upon delivery.
🇬🇧 CUSTOMERS FROM THE UNITED KINGDOM
VAT and any applicable customs duties are calculated and paid directly during the payment process in the webshop - so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇺🇸 CUSTOMERS FROM THE USA
When you shop with us, we ship your order DDP (Delivered Duty Paid). This means that customs and import duties are calculated and paid directly in the shopping cart in our webshop – so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇦🇺 CUSTOMERS FROM AUSTRALIA
We ship DAP (Delivered At Place) to Australia. Thanks to Australia's high duty-free threshold, orders under AUD 1,000 are not subject to import duties or customs fees upon arrival.
For orders over AUD 1,000, Australian import duties and GST (10%) may apply, which will be collected by Australian Customs upon delivery.
🇨🇦 CUSTOMERS FROM CANADA AND OTHER COUNTRIES OUTSIDE THE EU
For countries outside the EU, orders are shipped as "Delivered At Place" (DAP).
This means for you as a customer:
- You are responsible for paying all import duties and taxes charged by the shipping company upon arrival of the goods in your country. These may include customs duties, import VAT and handling fees.
- These fees are set by the local authorities in your country and are beyond our control.
Good to know: Many countries have a threshold value above which orders are exempt from customs duties. If in doubt, we recommend that you check the applicable regulations for your country with your local customs authorities.
By completing a purchase, you agree to these terms and conditions.
Returns and complaints
30-day cancellation policy
You have 30 days from the date of receipt of the goods to notify us that you wish to cancel your purchase. You then have a further 8 days to return the goods. The right of cancellation applies to all standard products.
Exception: For custom-made products, the right of withdrawal only applies if this has been agreed in writing in advance.
How can I return something?
- Please notify us of your return at info@rune-jakobsen.dk
- Pack the item securely, in unused and undamaged condition.
- Send the package to:
Sender address:
Rune Jakobsen Design
Attention: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark
You are responsible for the costs of returning the item, unless it is a complaint.
Danish customers can order a return label via Shipmondo here (only applies to cancellations).
Once we have received the returned item, we will refund you the full purchase price.
Complaint
According to Danish purchase legislation, you have a two-year warranty against manufacturing and material defects. The warranty does not cover defects or wear and tear caused by improper use, damage or lack of maintenance.
If you wish to complain about an item, please contact us as soon as possible, but no later than 14 days after you have discovered the defect. In the event of a justified complaint, we will of course cover the costs of return shipping.
Legal and contact
Disclaimer and intellectual property rights
All products are sold as is. The customer is responsible for their safe and correct use. Rune-Jakobsen Design is not liable for damage resulting from misuse or incorrect use. All content on this website (texts, images, design) belongs to Rune-Jakobsen Design and may not be copied without written permission.
Company information
Rune Jakobsen Design
by Torben & Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde, Denmark
CVR number: DK27029167
Norwegian VOEC: 2060051
Contact us
Please contact us if you have any questions.
Phone: (+45) 42 43 23 76
Email: info@rune-jakobsen.dk
📦 DELIVERY
DELIVERY TIMES
As many of our products are handmade and made to order, delivery times vary. You can find the current delivery times on the respective product pages.
Items in stock are usually shipped after 1-2 business days.
🚚 SHIPPING AND PRICES
SHIPMENT
We offer flexible delivery options with GLS, DHL or UPS. The exact options and shipping providers depend on your location and will be displayed during the ordering process.
SHIPPING COSTS
Shipping costs depend on your location and the weight of the shipment. Here you will find an overview of our starting prices. The final price is always calculated in the shopping cart.
- Denmark: 49 DKK for parcel shops / 69 DKK for private addresses. Free shipping on orders over 2,500 DKK.
- Sweden: From 135 SEK. Free shipping on orders over 2,500 SEK.
- EU countries: From 9 EUR.
- Norway: DDP from 159 NOK. Free shipping on orders over 4,000 NOK.
- United Kingdom (UK): DDP from 12 GBP.
- Switzerland / Liechtenstein: DDP from 19 CHF.
- USA: DDP from 35 USD.
- Canada: DDP from 49 CAD.
- Australia: DDP from 85 AUD.
- New Zealand: From 89 NZD.
- Rest of the world: From $35.
🛃 CUSTOMS, VAT AND TAXES
We ship all items in our webshop from Denmark. Below you can find out what this means for you.
🇪🇺 CUSTOMERS FROM EU COUNTRIES
For orders from an EU country, VAT is automatically adjusted to your local rate – you pay exactly the amount shown. No hidden costs at checkout and no extra delivery costs.
🇳🇴 CUSTOMERS FROM NORWAY
We are VAT registered in Norway (VOEC 2060051) and charge Norwegian VAT directly in the online store — regardless of order size.
Customs:
- Products with a value of less than 3,000 NOK are not subject to customs duties. These orders are shipped DAP (Delivered At Place) — VAT is paid at checkout, no additional charges upon delivery.
- Products with a value over 3,000 NOK may be subject to customs duties depending on the product type. These orders are shipped DDP (Delivered Duty Paid) — any customs duties are calculated and paid directly in the online store, so you always know the full price in advance.
No surprise fees, no customs delays — just hassle-free delivery straight to your door.
If you would like to check in advance whether customs duties apply to a product, you can find further information here: Customs Calculator . If you have any questions, please feel free to contact Kari at info@rune-jakobsen.dk .
🇨🇭CUSTOMER FROM SWITZERLAND
We ship to Switzerland via DDP (Delivered Duty Paid). Customs and Swiss VAT (8.1%) are calculated and paid directly at checkout - the total price shown is the final price. No additional fees are charged upon delivery.
🇬🇧 CUSTOMERS FROM THE UNITED KINGDOM
VAT and any applicable customs duties are calculated and paid directly during the payment process in the webshop - so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇺🇸 CUSTOMERS FROM THE USA
When you shop with us, we ship your order DDP (Delivered Duty Paid). This means that customs and import duties are calculated and paid directly in the shopping cart in our webshop – so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇦🇺 CUSTOMERS FROM AUSTRALIA
We ships DAP (Delivered At Place) to Australia. Thanks to Australia's high duty-free threshold, orders under AUD 1,000 are not subject to import duties or customs fees upon arrival.
For orders over AUD 1,000, Australian import duties and GST (10%) may apply, which will be collected by Australian Customs upon delivery.
🇨🇦 CUSTOMERS FROM CANADA AND OTHER COUNTRIES OUTSIDE THE EU
For countries outside the EU, orders are shipped as "Delivered At Place" (DAP).
This means for you as a customer:
- You are responsible for paying all import duties and taxes charged by the shipping company upon arrival of the goods in your country. These may include customs duties, import VAT and handling fees.
- These fees are set by the local authorities in your country and are beyond our control.
Good to know: Many countries have a threshold value above which orders are exempt from customs duties. If in doubt, we recommend that you check the applicable regulations for your country with your local customs authorities.
By completing a purchase, you agree to these terms and conditions.
Returns and complaints
30-day cancellation policy
You have 30 days from the date of receipt of the goods to notify us that you wish to cancel your purchase. You then have a further 8 days to return the goods. The right of cancellation applies to all standard products.
Exception: For custom-made products, the right of withdrawal only applies if this has been agreed in writing in advance.
How can I return something?
- Please notify us of your return at info@rune-jakobsen.dk
- Pack the item securely, in unused and undamaged condition.
- Send the package to:
Sender address:
Rune Jakobsen Design
Attention: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark
You are responsible for the costs of returning the item, unless it is a complaint.
Danish customers can order a return label via Shipmondo here (only applies to cancellations).
Once we have received the returned item, we will refund you the full purchase price.
Complaint
According to Danish purchase legislation, you have a two-year warranty against manufacturing and material defects. The warranty does not cover defects or wear and tear caused by improper use, damage or lack of maintenance.
If you wish to complain about an item, please contact us as soon as possible, but no later than 14 days after you have discovered the defect. In the event of a justified complaint, we will of course cover the costs of return shipping.
Legal and contact
Disclaimer and intellectual property rights
All products are sold as is. The customer is responsible for their safe and correct use. Rune-Jakobsen Design is not liable for damage resulting from misuse or incorrect use. All content on this website (texts, images, design) belongs to Rune-Jakobsen Design and may not be copied without written permission.
Company information
Rune Jakobsen Design
by Torben & Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde, Denmark
CVR number: DK27029167
Norwegian VOEC: 2060051
Contact us
Please contact us if you have any questions.
Phone: (+45) 42 43 23 76
Email: info@rune-jakobsen.dk
⏎ Right of withdrawal
You have 30 days after receipt to notify us that you regret the purchase, and then you have an additional 8 days to send it back.
The right of withdrawal applies to all standard products in the webshop.
The right of withdrawal and return for custom-made products in special sizes is only valid if a special (written) agreement has been made.
If you regret your purchase and return the item(s), we will refund the full purchase amount when the item(s) are delivered back to us in unused and undamaged condition.
⛓️💥 Complaints
According to the Danish Sales Act, Rune-Jakobsen Design grants a 2-year warranty from the invoice date for manufacturing and material defects (defects).
Complaints about defects or damage to delivered products must be made to Rune-Jakobsen Design within 14 days of receipt of the item(s).
The right of complaint does not cover errors, damage or wear and tear, directly or indirectly resulting from incorrect operation, incorrect maintenance, violence or unauthorized interventions.
If you cancel your purchase, you can use a shipping company of your choice and bear the costs associated with the return.
When returning due to a complaint, Rune-Jakobsen Design will cover the return costs.
Returns must be made to:
Rune Jakobsen Design
Attn: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark
We ship all items in the webshop from Denmark. Below you can see what this means for you.
🇪🇺 CUSTOMERS FROM EU COUNTRIES
If you are shopping from an EU country, VAT is automatically adjusted to your local rate – you pay exactly what you see. No surprises at checkout and no extra fees on delivery.
🇳🇴 CUSTOMERS FROM NORWAY
We are VAT registered in Norway (VOEC 2060051) and collect Norwegian VAT and any customs duties directly in the webshop.
· Products with a value of less than 3,000 NOK are not subject to customs duties.
· Products with a value exceeding 3,000 NOK may be subject to customs duties depending on the product type.
We ship orders that are subject to duty DDP (Delivered Duty Paid). This means that all import duties and customs fees are paid in advance in the webshop so there are no surprise fees or delays at customs - just hassle-free delivery straight to your door.
If you want to check in advance whether there is duty on a product, you can see more here at Tollkalkulatoren . If you have any questions, you are welcome to contact Kari at info@rune-jakobsen.dk
🇨🇭CUSTOMER FROM SWITZERLAND
We ship to Switzerland as DDP (Delivered Duty Paid). Customs and Swiss VAT (MWST 8.1%) are calculated and paid directly at checkout - the total price shown is the final price. No additional fees are charged upon delivery.
🇬🇧 CUSTOMERS FROM THE UNITED KINGDOM
VAT and any customs duties are calculated and paid directly at checkout in the webshop - so you know the full price in advance.
No surprise fees, no customs delays, just hassle-free delivery straight to your door.
🇺🇸 CUSTOMERS FROM THE USA
When you shop with us, we ship your order DDP (Delivered Duty Paid). This means that customs duties and tariffs are calculated and paid directly at checkout in the webshop – so you know the full price in advance.
No surprise fees, no customs delays, just hassle-free delivery straight to your door.
🇦🇺 CUSTOMERS FROM AUSTRALIA
When you shop with us, we ship DAP (Delivered At Place) to Australia. Thanks to Australia's generous duty-free threshold, orders under AUD 1,000 are not subject to import duties or customs fees upon arrival.
For orders exceeding AUD 1,000, standard Australian import duties and GST (10%) may apply and will be collected by Australian customs upon delivery.
No hidden fees, no surprises — just your order on its way.
🇨🇦 CUSTOMERS FROM CANADA AND OTHER COUNTRIES OUTSIDE THE EU
For other countries outside the EU, orders are sent as 'Delivered At Place' (DAP).
This means for you as a customer:
- You are responsible for paying any import charges levied by the shipping company upon arrival in your country. This may include customs duties, import VAT and handling fees.
- These fees are set by the local authorities in your country and are beyond our control.
Worth knowing: Many countries have a de minimis threshold where orders under a certain value are exempt from customs duties. We recommend that you check the applicable rules for your country with your local customs authorities if you are in doubt.
By completing a purchase, you agree to these terms.
--
Contact info@rune-jakobsen.dk with any questions.
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