Striped cloth napkins

Care instructions – Linen

Flax is one of the world's oldest textiles and has been used for thousands of years. It is a 100% natural fiber, made from the flax plant, which is grown with low resource consumption and processed into one of the most durable textiles available.

Linen fibers are naturally stronger and sturdier than cotton, making the fabric exceptionally durable. At the same time, linen only gets more beautiful with time – the more it is used and washed, the softer and more comfortable it becomes.

To maintain the quality and enjoy your linen products for many years, we recommend the following:

Before first wash

• Soak the product in lukewarm water before the first wash – preferably overnight. Tightly woven products can be soaked for up to 24 hours. This helps the fibers retain their natural strength.

Wash

• Wash at max. 40°C on a gentle or coloured programme. Kitchen textiles such as tea towels can be washed at 60°C if necessary.

• Use a gentle detergent without bleach or optical brighteners.

• Spin for as short a time as possible – linen dries quickly on its own.

Drying

• Gently smooth and stretch the fabric while it is still damp.

• Air dry outdoors in a light breeze, but avoid direct sunlight.

• Avoid tumble drying.

Ironing

• Linen can be ironed or rolled while it is still slightly damp.

• If you want the characteristic, relaxed look, ironing is not necessary – the natural folds are part of the charm of linen.

Shrink

• Expect a natural shrinkage of approx. 5–7%.

Good advice

Tablecloths and runners
Roll the slightly damp cloth or rag tightly around a smooth plastic tube and let it dry completely. This will give a nice, smooth result.

Tea towels
Soak tea towels in cold water for about 24 hours before washing for the first time. This improves their natural absorbency.

Stains

• Dried red wine stains: Dab a little glycerin on the stain, place the product in a plastic bag overnight, then wash.

• Other stains: Treat with a mild, colourless dishwashing detergent, leave overnight in a plastic bag, then wash as normal.

A material that lasts for many years

Linen does not need to be washed as often as many other textiles. Often, it is enough to hang the product to air between uses. With the right care, your linen products will develop a beautiful patina, become softer over time and maintain their quality for many years.

Personal Customer Service

Our customer service is not a call centre or an AI chatbot. It is Kari or Torben.

When you contact us, you receive a personal reply from someone who knows the products and can advise on dimensions, materials, magnet strength, delivery, care and custom orders. If we cannot answer immediately, we normally reply within a few hours on business days.

Email: info@rune-jakobsen.dk
Kari: +45 42 43 23 76
Torben: +45 42 43 43 93

Real Products, Honest Images

For us, craftsmanship, materials and aesthetics take centre stage. Our product photos should give you an honest and inspiring impression of what you're getting – without unnecessary staging.

The vast majority of product photos in our webshop are therefore taken by us – whether it's a mill, a knife holder, a serving board or one of our textiles. The images of our wooden products always show real, handcrafted pieces, photographed before they are packed and shipped to their new owners.

To help you imagine how the products look in different homes and kitchens, we sometimes place these original photographs into AI-generated interiors or backgrounds. Only the background is artificial – the product itself is never altered or AI-generated. Every grain, edge, colour and detail you see belongs to the physical piece we made.

From time to time, we also receive photos from happy customers who kindly allow us to use them in the webshop. These images offer an honest and inspiring glimpse of how our products look in real homes and surroundings.

No artificial product renders. No misleading visual enhancements. Just real craftsmanship, photographed honestly.

Reference images when choosing a variant

We are constantly expanding our product gallery. As many of our products come in a wide range of sizes and variants, we don't yet have photos of them all. The image shown for your selection therefore primarily illustrates the chosen wood type – not necessarily the specific size or design variation.

Every piece of wood is unique

Wood is a living, natural material, and our passion is creating unique products with character. Grain patterns and colour tones will therefore naturally vary from piece to piece. Please consider our images as guiding inspiration and an indication of the quality we deliver.

In doubt? We're happy to help.

Questions about design, size, wood type or special requests? Don't hesitate to contact us at info@rune-jakobsen.dk so we can guide you to the right choice before you order.

Terms and Conditions

These terms apply to purchases from Rune-Jakobsen Design ApS. Contact us before ordering if you need clarification about a product, custom dimensions, delivery or returns.

Prices and payment

Prices are shown in the currency and tax setup applicable to your market. We use fixed, fair prices and do not run seasonal sales or Black Friday campaigns. Standing quantity benefits are applied automatically where stated on the website.

Orders and handmade products

An order is confirmed when you receive our order confirmation. Many Rune-Jakobsen Woodworks products are handmade to order. Current production and delivery times are shown on the product page. Natural variations in colour, grain and structure are part of solid wood and handmade materials.

Delivery, VAT and duties

We ship worldwide from Denmark. Shipping options and prices are calculated at checkout. Orders to the USA are shipped DDP, with duties and tariffs charged at checkout. For UK orders, UK VAT is added at checkout. Other international orders may be subject to local taxes or import charges unless checkout states that delivery is DDP.

30-day right of withdrawal

You may withdraw from your purchase within 30 days of receiving it. This applies to standard and custom-made products. Returned items must be unused, undamaged and securely packed. We refund the full purchase price after receiving and checking the return. Return shipping is paid by the customer unless the return concerns an accepted defect or incorrect delivery.

Complaints

Please contact us promptly if an item is damaged, defective or incorrect. Include your order number and photographs where relevant, so we can resolve the matter as efficiently as possible.

Contact

Email: info@rune-jakobsen.dk. We normally reply within a few hours on business days.

Delivery and Shipping

Worldwide shipping

We ship from Denmark to customers worldwide. Available carriers, delivery methods and the final shipping price are shown at checkout and depend on destination, parcel size and weight.

Dispatch and production times

In-stock products are normally dispatched within 1–2 business days. Many Rune-Jakobsen Woodworks products are handmade to order; the current production time is shown on each product page.

VAT, duties and import charges

Orders within the EU are shipped without import duties. Orders to the USA are shipped DDP, so duties and tariffs are calculated and paid at checkout. For UK orders, UK VAT is added at checkout. For other non-EU destinations, local taxes or import fees may apply unless checkout specifies DDP delivery.

Tracking and delivery

You will receive tracking information when the order has been dispatched. Please contact us if tracking does not update, a parcel arrives damaged or the carrier requests charges that were already paid at checkout.

Questions about delivery: info@rune-jakobsen.dk.

30-Day Right of Withdrawal

You may notify us that you wish to withdraw from your purchase within 30 days of receiving the order. The right of withdrawal applies to all products, including products made in custom dimensions.

Returning an item

Contact us before returning the order. Items must be unused, undamaged and packed securely for transport. You may choose the return carrier, and return shipping is paid by the customer unless the return concerns an accepted defect or incorrect delivery.

Refund

We refund the full purchase price after the returned item has been received and checked. The refund is made to the original payment method.

Complaints and damage

If a product is damaged, defective or incorrect, contact us as soon as possible and include your order number and photographs. We will assess the case and arrange the appropriate solution.

Email: info@rune-jakobsen.dk.

Customs, VAT and Duties

All orders are dispatched from Denmark. The way VAT, duties and import charges are handled depends on the delivery country.

European Union

Prices include the applicable VAT. There are no customs duties on deliveries within the EU.

United Kingdom

Prices are shown excluding UK VAT, which is added at checkout. Any duties handled through a DDP service are also shown and paid before dispatch.

United States

Orders are shipped DDP. Duties, tariffs and import charges are calculated and paid at checkout.

Other destinations

Checkout shows the tax and duty setup available for your destination. Where DDP is not offered, local taxes, duties or carrier fees may be charged on import.

Contact info@rune-jakobsen.dk if a carrier requests a charge that was already paid at checkout.