⏎ Right of withdrawal

You have 30 days after receipt to notify us that you regret the purchase, and then you have an additional 8 days to send it back.

The right of withdrawal applies to all standard products in the webshop.

The right of withdrawal and return for custom-made products in special sizes is only valid if a special (written) agreement has been made.

If you regret your purchase and return the item(s), we will refund the full purchase amount when the item(s) are delivered back to us in unused and undamaged condition.

⛓️‍💥 Complaints

According to the Danish Sales Act, Rune-Jakobsen Design grants a 2-year warranty from the invoice date for manufacturing and material defects (defects).

Complaints about defects or damage to delivered products must be made to Rune-Jakobsen Design within 14 days of receipt of the item(s).

The right of complaint does not cover errors, damage or wear and tear, directly or indirectly resulting from incorrect operation, incorrect maintenance, violence or unauthorized interventions.

If you cancel your purchase, you can use a shipping company of your choice and bear the costs associated with the return.

When returning due to a complaint, Rune-Jakobsen Design will cover the return costs.

Returns must be made to:

Rune Jakobsen Design
Attn: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark