Chefs Mate - pepper mill 13.5 cm in polished, chrome-plated brass
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Chefs Mate - pepper mill 13.5 cm in polished, chrome-plated brass
Compact pepper mill with an elegant, mirror-like finish
Chefs Mate combines Alexander Handcrafted Mills' well-known quality with a shiny, chrome-plated surface that gives the grinder a light and modern look. The mirror-like finish reflects light beautifully and fits perfectly into kitchens where steel, chrome and light materials are a natural part of the interior.
With a height of just 13.5 cm, Chefs Mate is designed to be right at your fingertips – ready to give your dishes a final touch of freshly ground pepper.
For pepper and dried spices
Chefs Mate is developed as a pepper mill and is suitable for both peppercorns and a wide range of dried spices.
The adjustable grinding mechanism makes it possible to adjust the grinding degree as needed and is ideal for, among other things:
- Black, white and green pepper
- Coriander seeds
- Cumin
- Fennel seeds
- Cardamom
- Other dried spices
The compact size makes the grinder particularly suitable for daily use, where it quickly becomes a permanent tool at the stove or on the dining table.
Classic craftsmanship in modern materials
Despite its modern appearance, the Chefs Mate is built on the same construction and craftsmanship traditions as Alexander Handcrafted Mills' other grinders. Beneath the shiny chrome finish is a solid brass body, which gives the grinder its characteristic weight, balance and robust quality.
Each mill is manufactured and finished by hand at the company's workshop in Thessaloniki, where Alexander Handcrafted Mills has been producing spice mills since 1977 with a focus on longevity rather than short-term trends.
The chrome-plated surface requires only minimal maintenance and retains its elegant appearance year after year.
Note:
Chefs Mate is NOT intended for grinding salt.
The door is made with a "tight fit" so that it does not rattle, but is easily opened using a suitable tool, such as a knife or a spoon.
Chefs Mate in Chrome is made of solid brass, which is subsequently chrome-plated.
Click here for care instructions
Alexander Handcrafted Mills – Greek mills since 1977
Rune-Jakobsen Design has agency for the handmade spice mills from Alexander Handcrafted Mills.
The story behind the mills
Alexander Handcrafted Mills has been manufacturing spice and coffee grinders in Thessaloniki, northern Greece, since 1977. The company was founded by two mechanical engineers, H. Ioannou and G. Zarkadis, with a clear goal: high-quality, functional grinders, created for many years of daily use.
The grinders have been exported since 1981 and are today sold in more than 20 countries – but production still takes place in Thessaloniki, where craftsmanship, precise machining and personal quality control go hand in hand.
The traditional models are based on a portable coffee grinder that was developed for Greek soldiers in the field in the early 1900s – a simple and robust construction that has proven its durability for over a hundred years.
Materials and mechanics
All grinders are made of solid brass, copper or chrome-plated brass – the chrome-plated models with either a polished or matte surface.
The grinder is significantly larger than the mechanism in regular spice grinders and works in three stages – the so-called 3DCut technology: First, each peppercorn is cracked, then it is cut into smaller pieces, and finally it is ground to the desired fineness, adjustable from fine to coarse. The grinder thus grinds the spices rather than simply mashing them – this releases more flavour and aroma, even with larger quantities.
Pepper, spices, coffee and salt
The pepper mills also handle dried spices such as cardamom, coriander seeds, cumin and cumin. Selected models are built for coffee, and the salt mills have a special 38 mm grinder made of stainless steel and glass-fiber reinforced polyamide that resists the corrosive properties of salt.
Used by both private food enthusiasts and professional kitchens, the grinders can be disassembled, cleaned and maintained – solid tools made by people with a thorough knowledge of materials and mechanics.
Why have we chosen Alexander Handcrafted Mills?
At Rune-Jakobsen Design, we select products that are created to be used for many years – not just for the next season.
Alexander Handcrafted Mills combine solid metals, proven mechanics and local production – precisely our philosophy of fewer, better products. They are mills with a real history and a clear purpose: to function well, patina beautifully and last for many years.
If you have any questions about the grinders, Kari is available at kari@rune-jakobsen.dk .
🇩🇰
All measurements in our webshop are given in centimeters (cm). If you use inches, here is a quick overview:
cm → inches: multiply by 0.39
inches → cm: multiply by 2.54
Examples:
| cm | inches |
|---|---|
| 20cm | 7.9″ |
| 40cm | 15.7″ |
| 60cm | 23.6″ |
| 80cm | 31.5″ |
| inches | cm |
|---|---|
| 10″ | 25.4cm |
| 20″ | 50.8cm |
| 30″ | 76.2cm |
If you need an exact conversion, a quick Google search — e.g. "20 cm in inches" — is the easiest solution.
Application:
Before use, it is recommended to grind a small amount through the grinding mechanism of the mill and then discard it.
In most of the mills, the handle is packaged inside the mill body and must be installed before the mill is put into use for the first time. Unscrew the bolt in the top of the mill and remove the top, take out the handle, put the top back on, put the handle on top of it and tighten the nut.
All mills listed as pepper mills are made for pepper, but can also grind dried spices. In general, it is not recommended to grind spices with a soft core in these mills.
Salt should only be ground in mills listed as salt mills.
The coffee mills are fitted with a removable container at the bottom for collecting the ground coffee.
To insert peppercorns, coffee beans or salt, unscrew the bolt at the top of the mill and remove the top. You can determine the coarseness you want to produce by adjusting the screw at the bottom of the mill. Salt mills cannot be adjusted.
However, the Chefs Mate model is refilled from the hatch on the side of the mill, and the coarseness is set on the screw at the top of the mill.
Care:
The outside of brass mills and copper mills will naturally oxidize and develop a patina over time and through use.
If you want to maintain a bright and new appearance, you can polish the outside of the mill with a soft cloth applied with regular metal polish.
Never wash or immerse the mill in water, as water will corrode the mechanism.
Our customer service is not a call center or an AI chatbot.
It's Kari or Torben.
When you write to us, you will receive a personal response from us — with in-depth knowledge of the products and a genuine interest in helping you make the right choices.
We have collected the most common questions in our FAQ and on the product pages. If you can't find the answer there, or if you want a product in a special size, you are always welcome to write or call us.
If we cannot respond immediately, you will hear from us within a few hours on all weekdays.
Real Products, Honest Images
For us, craftsmanship, materials and aesthetics take centre stage. Our product photos should give you an honest and inspiring impression of what you're getting – without unnecessary staging.
The vast majority of product photos in our webshop are therefore taken by us – whether it's a mill, a knife holder, a serving board or one of our textiles. The images of our wooden products always show real, handcrafted pieces, photographed before they are packed and shipped to their new owners.
To help you imagine how the products look in different homes and kitchens, we sometimes place these original photographs into AI-generated interiors or backgrounds. Only the background is artificial – the product itself is never altered or AI-generated. Every grain, edge, colour and detail you see belongs to the physical piece we made.
From time to time, we also receive photos from happy customers who kindly allow us to use them in the webshop. These images offer an honest and inspiring glimpse of how our products look in real homes and surroundings.
No artificial product renders. No misleading visual enhancements. Just real craftsmanship, photographed honestly.
Reference images when choosing a variant
We are constantly expanding our product gallery. As many of our products come in a wide range of sizes and variants, we don't yet have photos of them all. The image shown for your selection therefore primarily illustrates the chosen wood type – not necessarily the specific size or design variation.
Every piece of wood is unique
Wood is a living, natural material, and our passion is creating unique products with character. Grain patterns and colour tones will therefore naturally vary from piece to piece. Please consider our images as guiding inspiration and an indication of the quality we deliver.
In doubt? We're happy to help.
Questions about design, size, wood type or special requests? Don't hesitate to contact us at info@rune-jakobsen.dk so we can guide you to the right choice before you order.
Here you will find a comprehensive overview of all terms and conditions for your purchase from Rune-Jakobsen Design. We have done everything to make everything as clear and understandable as possible. You are welcome to contact us if you have any questions.
Prices, discounts and payment
Currency, VAT and prices
All prices in the webshop are displayed in your local currency. Prices for customers in the EU, UK, Switzerland and Norway always include the applicable VAT. Further information on customs duties and fees can be found in the section below.
Fixed, fair prices
We believe in the value of good craftsmanship – and this is reflected in our prices, which are the same for all customers all year round. We do not participate in discount campaigns such as Black Friday, and you will not find discount codes for our shop on external sites or offer services.
It's a conscious choice: We don't want to discriminate against our customers, so instead of short-term or individual discounts, we offer quality products at fair prices and these benefits that are always available to everyone:
- If you buy 3 or more tea towels, you automatically get a 10% discount.
- Find great deals on discontinued models and prototypes in our outlet .
💳 Payment
We offer secure payments with MasterCard, VISA, PayPal, Apple Pay, Google Pay, Shop Pay and MobilePay. All payment information is transmitted via encryption (SSL) so that only you and your card issuer can read it.
When will the money be withdrawn?
- For items in stock: The amount is reserved on your account when you place your order and is only withdrawn when we ship your package.
- Woodworking (custom-made wooden products): These products are handmade to order, therefore the order is considered a binding pre-order.
- The purchase amount will be deducted as soon as your order is approved and production has started. Should you regret your purchase, we will of course refund you the full amount.
📦 DELIVERY
DELIVERY TIMES
As many of our products are handmade and made to order, delivery times vary. You can find the current delivery times on the respective product pages.
Items in stock are usually shipped after 1-2 business days.
🚚 SHIPPING AND PRICES
SHIPMENT
We offer flexible delivery options with GLS, DHL or UPS. The exact options and shipping providers depend on your location and will be displayed during the ordering process.
SHIPPING COSTS
Shipping costs depend on your location and the weight of the shipment. Here you will find an overview of our starting prices. The final price is always calculated in the shopping cart.
- Denmark: DKK 49 for parcel shops / DKK 69 for private addresses. Free shipping on orders over DKK 2,500.
- Sweden: From 135 SEK. Free shipping on orders over 2,500 SEK.
- EU countries: From 9 EUR.
- Norway: DDP from 159 NOK. Free shipping on orders over 4,000 NOK.
- United Kingdom (UK): DDP from 12 GBP.
- Switzerland / Liechtenstein: DDP from 19 CHF.
- USA: DDP from 35 USD.
- Canada: DDP from 49 CAD.
- Australia: DDP from 85 AUD.
- New Zealand: From 89 NZD.
- Rest of the world: From $35.
🛃 CUSTOMS, VAT AND TAXES
We ship all items in our webshop from Denmark. Below you can find out what this means for you.
🇪🇺 CUSTOMERS FROM EU COUNTRIES
For orders from an EU country, VAT is automatically adjusted to your local rate – you pay exactly the amount shown. No hidden costs at checkout and no extra delivery costs.
n>🇳🇴 CUSTOMERS FROM NORWAY
We are VAT registered in Norway (VOEC 2060051) and charge Norwegian VAT directly in the online store — regardless of order size.
Customs:
- Products with a value of less than 3,000 NOK are not subject to customs duties. These orders are shipped DAP (Delivered At Place) — VAT is paid at checkout, no additional charges upon delivery.
- Products with a value over 3,000 NOK may be subject to customs duties depending on the product type. These orders are shipped DDP (Delivered Duty Paid) — any customs duties are calculated and paid directly in the online store, so you always know the full price in advance.
No surprise fees, no customs delays — just hassle-free delivery straight to your door.
If you would like to check in advance whether customs duties apply to a product, you can find further information here: Customs Calculator . If you have any questions, please feel free to contact Kari at info@rune-jakobsen.dk .
🇨🇭CUSTOMER FROM SWITZERLAND
We ship to Switzerland via DDP (Delivered Duty Paid). Customs and Swiss VAT (8.1%) are calculated and paid directly at checkout - the total price shown is the final price. No additional fees are charged upon delivery.
🇬🇧 CUSTOMERS FROM THE UNITED KINGDOM
VAT and any applicable customs duties are calculated and paid directly during the payment process in the webshop - so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇺🇸 CUSTOMERS FROM THE USA
When you shop with us, we ship your order DDP (Delivered Duty Paid). This means that customs and import duties are calculated and paid directly in the shopping cart in our webshop – so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇦🇺 CUSTOMERS FROM AUSTRALIA
We ship DAP (Delivered At Place) to Australia. Thanks to Australia's high duty-free threshold, orders under AUD 1,000 are not subject to import duties or customs fees upon arrival.
For orders over AUD 1,000, Australian import duties and GST (10%) may apply, which will be collected by Australian Customs upon delivery.
🇨🇦 CUSTOMERS FROM CANADA AND OTHER COUNTRIES OUTSIDE THE EU
For countries outside the EU, orders are shipped as "Delivered At Place" (DAP).
This means for you as a customer:
- You are responsible for paying all import duties and taxes charged by the shipping company upon arrival of the goods in your country. These may include customs duties, import VAT and handling fees.
- These fees are set by the local authorities in your country and are beyond our control.
Good to know: Many countries have a threshold value above which orders are exempt from customs duties. If in doubt, we recommend that you check the applicable regulations for your country with your local customs authorities.
By completing a purchase, you agree to these terms and conditions.
Returns and complaints
30-day cancellation policy
You have 30 days from the date of receipt of the goods to notify us that you wish to cancel your purchase. You then have a further 8 days to return the goods. The right of cancellation applies to all standard products.
Exception: For custom-made products, the right of withdrawal only applies if this has been agreed in writing in advance.
How can I return something?
- Please notify us of your return at info@rune-jakobsen.dk
- Pack the item securely, in unused and undamaged condition.
- Send the package to:
Sender address:
Rune Jakobsen Design
Attention: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark
You are responsible for the costs of returning the item, unless it is a complaint.
Danish customers can order a return label via Shipmondo here (only applies to cancellations).
Once we have received the returned item, we will refund you the full purchase price.
Complaint
According to Danish purchase legislation, you have a two-year warranty against manufacturing and material defects. The warranty does not cover defects or wear and tear caused by improper use, damage or lack of maintenance.
If you wish to complain about an item, please contact us as soon as possible, but no later than 14 days after you have discovered the defect. In the event of a justified complaint, we will of course cover the costs of return shipping.
Legal and contact
Disclaimer and intellectual property rights
All products are sold as is. The customer is responsible for their safe and correct use. Rune-Jakobsen Design is not liable for damage resulting from misuse or incorrect use. All content on this website (texts, images, design) belongs to Rune-Jakobsen Design and may not be copied without written permission.
Company information
Rune Jakobsen Design
by Torben & Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde, Denmark
CVR number: DK27029167
Norwegian VOEC: 2060051
Contact us
Please contact us if you have any questions.
Phone: (+45) 42 43 23 76
Email: info@rune-jakobsen.dk
📦 DELIVERY
DELIVERY TIMES
As many of our products are handmade and made to order, delivery times vary. You can find the current delivery times on the respective product pages.
Items in stock are usually shipped after 1-2 business days.
🚚 SHIPPING AND PRICES
SHIPMENT
We offer flexible delivery options with GLS, DHL or UPS. The exact options and shipping providers depend on your location and will be displayed during the ordering process.
SHIPPING COSTS
Shipping costs depend on your location and the weight of the shipment. Here you will find an overview of our starting prices. The final price is always calculated in the shopping cart.
- Denmark: 49 DKK for parcel shops / 69 DKK for private addresses. Free shipping on orders over 2,500 DKK.
- Sweden: From 135 SEK. Free shipping on orders over 2,500 SEK.
- EU countries: From 9 EUR.
- Norway: DDP from 159 NOK. Free shipping on orders over 4,000 NOK.
- United Kingdom (UK): DDP from 12 GBP.
- Switzerland / Liechtenstein: DDP from 19 CHF.
- USA: DDP from 35 USD.
- Canada: DDP from 49 CAD.
- Australia: DDP from 85 AUD.
- New Zealand: From 89 NZD.
- Rest of the world: From $35.
🛃 CUSTOMS, VAT AND TAXES
We ship all items in our webshop from Denmark. Below you can find out what this means for you.
🇪🇺 CUSTOMERS FROM EU COUNTRIES
For orders from an EU country, VAT is automatically adjusted to your local rate – you pay exactly the amount shown. No hidden costs at checkout and no extra delivery costs.
🇳🇴 CUSTOMERS FROM NORWAY
We are VAT registered in Norway (VOEC 2060051) and charge Norwegian VAT directly in the online store — regardless of order size.
Customs:
- Products with a value of less than 3,000 NOK are not subject to customs duties. These orders are shipped DAP (Delivered At Place) — VAT is paid at checkout, no additional charges upon delivery.
- Products with a value over 3,000 NOK may be subject to customs duties depending on the product type. These orders are shipped DDP (Delivered Duty Paid) — any customs duties are calculated and paid directly in the online store, so you always know the full price in advance.
No surprise fees, no customs delays — just hassle-free delivery straight to your door.
If you would like to check in advance whether customs duties apply to a product, you can find further information here: Customs Calculator . If you have any questions, please feel free to contact Kari at info@rune-jakobsen.dk .
🇨🇭CUSTOMER FROM SWITZERLAND
We ship to Switzerland via DDP (Delivered Duty Paid). Customs and Swiss VAT (8.1%) are calculated and paid directly at checkout - the total price shown is the final price. No additional fees are charged upon delivery.
🇬🇧 CUSTOMERS FROM THE UNITED KINGDOM
VAT and any applicable customs duties are calculated and paid directly during the payment process in the webshop - so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇺🇸 CUSTOMERS FROM THE USA
When you shop with us, we ship your order DDP (Delivered Duty Paid). This means that customs and import duties are calculated and paid directly in the shopping cart in our webshop – so you know the total price in advance.
No hidden fees, no customs delays, just hassle-free delivery straight to your home.
🇦🇺 CUSTOMERS FROM AUSTRALIA
We ships DAP (Delivered At Place) to Australia. Thanks to Australia's high duty-free threshold, orders under AUD 1,000 are not subject to import duties or customs fees upon arrival.
For orders over AUD 1,000, Australian import duties and GST (10%) may apply, which will be collected by Australian Customs upon delivery.
🇨🇦 CUSTOMERS FROM CANADA AND OTHER COUNTRIES OUTSIDE THE EU
For countries outside the EU, orders are shipped as "Delivered At Place" (DAP).
This means for you as a customer:
- You are responsible for paying all import duties and taxes charged by the shipping company upon arrival of the goods in your country. These may include customs duties, import VAT and handling fees.
- These fees are set by the local authorities in your country and are beyond our control.
Good to know: Many countries have a threshold value above which orders are exempt from customs duties. If in doubt, we recommend that you check the applicable regulations for your country with your local customs authorities.
By completing a purchase, you agree to these terms and conditions.
Returns and complaints
30-day cancellation policy
You have 30 days from the date of receipt of the goods to notify us that you wish to cancel your purchase. You then have a further 8 days to return the goods. The right of cancellation applies to all standard products.
Exception: For custom-made products, the right of withdrawal only applies if this has been agreed in writing in advance.
How can I return something?
- Please notify us of your return at info@rune-jakobsen.dk
- Pack the item securely, in unused and undamaged condition.
- Send the package to:
Sender address:
Rune Jakobsen Design
Attention: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark
You are responsible for the costs of returning the item, unless it is a complaint.
Danish customers can order a return label via Shipmondo here (only applies to cancellations).
Once we have received the returned item, we will refund you the full purchase price.
Complaint
According to Danish purchase legislation, you have a two-year warranty against manufacturing and material defects. The warranty does not cover defects or wear and tear caused by improper use, damage or lack of maintenance.
If you wish to complain about an item, please contact us as soon as possible, but no later than 14 days after you have discovered the defect. In the event of a justified complaint, we will of course cover the costs of return shipping.
Legal and contact
Disclaimer and intellectual property rights
All products are sold as is. The customer is responsible for their safe and correct use. Rune-Jakobsen Design is not liable for damage resulting from misuse or incorrect use. All content on this website (texts, images, design) belongs to Rune-Jakobsen Design and may not be copied without written permission.
Company information
Rune Jakobsen Design
by Torben & Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde, Denmark
CVR number: DK27029167
Norwegian VOEC: 2060051
Contact us
Please contact us if you have any questions.
Phone: (+45) 42 43 23 76
Email: info@rune-jakobsen.dk
⏎ Right of withdrawal
You have 30 days after receipt to notify us that you regret the purchase, and then you have an additional 8 days to send it back.
The right of withdrawal applies to all standard products in the webshop.
The right of withdrawal and return for custom-made products in special sizes is only valid if a special (written) agreement has been made.
If you regret your purchase and return the item(s), we will refund the full purchase amount when the item(s) are delivered back to us in unused and undamaged condition.
⛓️💥 Complaints
According to the Danish Sales Act, Rune-Jakobsen Design grants a 2-year warranty from the invoice date for manufacturing and material defects (defects).
Complaints about defects or damage to delivered products must be made to Rune-Jakobsen Design within 14 days of receipt of the item(s).
The right of complaint does not cover errors, damage or wear and tear, directly or indirectly resulting from incorrect operation, incorrect maintenance, violence or unauthorized interventions.
If you cancel your purchase, you can use a shipping company of your choice and bear the costs associated with the return.
When returning due to a complaint, Rune-Jakobsen Design will cover the return costs.
Returns must be made to:
Rune Jakobsen Design
Attn: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark
🛃 Customs, VAT and taxes
We ship all items from our workshop and warehouse in Denmark. Below you can see what this means for you — find your country and read exactly what applies.
🇪🇺 Customers from EU countries
For orders from an EU country, VAT is automatically adjusted to your local rate, and there are of course no customs or import fees within the EU. The price you see at checkout is the final price.
🇳🇴 Customers from Norway
We are VAT registered in Norway (VOEC 2060051) and collect Norwegian VAT and any customs duties directly in the webshop.
- Products with a value of less than 3,000 NOK are not subject to customs duties.
- Products with a value of over 3,000 NOK may be subject to customs duties, depending on the product type. If this applies to your order, the customs duties will be calculated at checkout — you will not pay anything extra upon delivery.
We ship all orders Delivered Duty Paid (DDP). This means that VAT and any import duties have been paid in advance in the webshop. The price you see at checkout is the final price — no unexpected fees, no customs delays, just hassle-free delivery straight to your door.
In rare cases, it may happen that the shipping company mistakenly tries to collect customs duties or VAT again upon delivery, even though everything has already been paid. Should this happen, please contact us immediately at info@rune-jakobsen.dk so that we can help you further. In most cases, the simplest solution is for you to pay the amount collected to the shipping company, after which we will immediately refund you the full amount.
If you have questions about customs, VAT or delivery, you are always welcome to contact Kari at info@rune-jakobsen.dk — you will always get a personal answer.
🇨🇭 Customers from Switzerland and Liechtenstein
We ship all orders DDP (Delivered Duty Paid). Swiss VAT (8.1%) and any customs duties are calculated and paid directly at checkout — the total price shown is the final price. There are no additional fees charged upon delivery.
In rare cases, it may happen that the shipping company mistakenly tries to collect VAT or customs duties again upon delivery, even though everything has already been paid. Should this happen, please contact us immediately at info@rune-jakobsen.dk so that we can help you further. In most cases, the simplest solution is for you to pay the amount collected to the shipping company, after which we will immediately refund you the full amount.
🇬🇧 Customers from the UK
UK VAT is charged directly at checkout — just like in a UK store.
All orders are shipped DDP (Delivered Duty Paid). Any customs and import duties are calculated and paid in advance in the webshop, so the price you see at checkout is the final price. No hidden fees, no customs delays — just hassle-free delivery straight to your door.
In rare cases, it may happen that the shipping company mistakenly tries to collect VAT or customs duties again upon delivery, even though everything has already been paid. Should this happen, please contact us immediately atrline underline-offset-2 decoration-1 decoration-current/40 hover:decoration-current focus:decoration-current">info@rune-jakobsen.dk , so that we can help you further. In most cases, the simplest solution is for you to pay the amount charged to the shipping company, after which we will immediately refund you the full amount.
🇺🇸 Customers from the USA
All orders are shipped DDP (Delivered Duty Paid). Duties and import taxes are calculated and paid directly at checkout — so you know the total price before you order. No US sales tax is charged. The price you see at checkout is the final price: no hidden fees, no customs delays, just hassle-free delivery straight to your door.
In rare cases, it may happen that the shipping company mistakenly tries to collect customs duties or taxes again upon delivery, even though everything has already been paid. Should this happen, please contact us immediately at info@rune-jakobsen.dk so that we can help you further. In most cases, the simplest solution is for you to pay the amount collected to the shipping company, after which we will immediately refund you the full amount.
🇦🇺 Customers from Australia
We ship DAP (Delivered At Place) to Australia and GST is not charged at checkout. Whether your order will be subject to tax upon arrival depends on one simple threshold:
Orders under AUD 1,000: No duty, no GST, no fees. Your order is delivered directly to your door at no additional cost — the price at checkout plus shipping is all that matters.
Orders over AUD 1,000: Australian authorities charge import duties and GST, which the carrier will settle with you before delivery. Here's how it's calculated:
- Customs duty: approximately 5% of the price of the goods (the rate depends on the type of goods).
- GST: 10% of goods + freight + customs duty.
- Processing fee: a fixed fee for customs clearance from authorities and the shipping company, typically AUD 100–200 total.
Calculation example: You order goods for AUD 1,600 with AUD 150 in shipping.
- Duty: 5% of 1,600 = AUD 80
- GST: 10% of (1,600 + 150 + 80) = AUD 183
- Processing fee: approx. AUD 100–200
- Total import costs: approximately AUD 360–460 — on top of what you paid at checkout.
Good to know: The limit applies per shipment. So if your order is just over AUD 1,000, it may be best to either keep the order below the limit or add a little more to your cart so that the import costs are spread over a larger purchase — the processing fee is the same whether the order is AUD 1,100 or AUD 3,000.
If you are in doubt about what this means for your particular order, please write to us at info@rune-jakobsen.dk before ordering.
🇨🇦 Customers from Canada
We ship DAP (Delivered At Place) to Canada. Canadian sales tax (GST/HST) and any handling fee will be charged. by the shipping company upon import.
All of our products — with the exception of the Japan collection — are of EU origin and can therefore be imported duty-free under the EU-Canada Free Trade Agreement (CETA). Products from our Japan collection may be subject to customs duties at the regular Canadian rates.
🌍 Customers from other countries
For other countries outside the EU, orders are shipped DAP (Delivered At Place). This means that any import duties, local VAT and handling fees are collected by the shipping company when the goods arrive in your country.
These fees are set by your local authorities and are beyond our control. Many countries have a threshold below which orders are exempt - if in doubt, please check with your local customs authorities or write to us before ordering.
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