Dorte Visby was born in 1968, qualified as a potter in 1993 and has had a workshop gallery in Lønstrup, North Jutland since 1998.

She exhibits both in Denmark and abroad, and in recent years has exhibited at SOFA in Chicago and New York, Collect in London and most recently at Superbien in Berlin.

Dorte is also a permanent exhibitor at the ceramics museum 'CLAY' in Middelfart.

Personal Customer Service

Our customer service is not a call centre or an AI chatbot. It is Kari or Torben.

When you contact us, you receive a personal reply from someone who knows the products and can advise on dimensions, materials, magnet strength, delivery, care and custom orders. If we cannot answer immediately, we normally reply within a few hours on business days.

Email: info@rune-jakobsen.dk
Kari: +45 42 43 23 76
Torben: +45 42 43 43 93

All product photos are genuine photographs of the concrete products and designs. However, some photos have been digitally altered with regards to the interior and surroundings, created using artificial intelligence to create a mood and put the product into context.

If you have any questions, please feel free to contact us at: Mail Or telephone +45 4243 43933

Terms and Conditions

These terms apply to purchases from Rune-Jakobsen Design ApS. Contact us before ordering if you need clarification about a product, custom dimensions, delivery or returns.

Prices and payment

Prices are shown in the currency and tax setup applicable to your market. We use fixed, fair prices and do not run seasonal sales or Black Friday campaigns. Standing quantity benefits are applied automatically where stated on the website.

Orders and handmade products

An order is confirmed when you receive our order confirmation. Many Rune-Jakobsen Woodworks products are handmade to order. Current production and delivery times are shown on the product page. Natural variations in colour, grain and structure are part of solid wood and handmade materials.

Delivery, VAT and duties

We ship worldwide from Denmark. Shipping options and prices are calculated at checkout. Orders to the USA are shipped DDP, with duties and tariffs charged at checkout. For UK orders, UK VAT is added at checkout. Other international orders may be subject to local taxes or import charges unless checkout states that delivery is DDP.

30-day right of withdrawal

You may withdraw from your purchase within 30 days of receiving it. This applies to standard and custom-made products. Returned items must be unused, undamaged and securely packed. We refund the full purchase price after receiving and checking the return. Return shipping is paid by the customer unless the return concerns an accepted defect or incorrect delivery.

Complaints

Please contact us promptly if an item is damaged, defective or incorrect. Include your order number and photographs where relevant, so we can resolve the matter as efficiently as possible.

Contact

Email: info@rune-jakobsen.dk. We normally reply within a few hours on business days.

Delivery and Shipping

Worldwide shipping

We ship from Denmark to customers worldwide. Available carriers, delivery methods and the final shipping price are shown at checkout and depend on destination, parcel size and weight.

Dispatch and production times

In-stock products are normally dispatched within 1–2 business days. Many Rune-Jakobsen Woodworks products are handmade to order; the current production time is shown on each product page.

VAT, duties and import charges

Orders within the EU are shipped without import duties. Orders to the USA are shipped DDP, so duties and tariffs are calculated and paid at checkout. For UK orders, UK VAT is added at checkout. For other non-EU destinations, local taxes or import fees may apply unless checkout specifies DDP delivery.

Tracking and delivery

You will receive tracking information when the order has been dispatched. Please contact us if tracking does not update, a parcel arrives damaged or the carrier requests charges that were already paid at checkout.

Questions about delivery: info@rune-jakobsen.dk.

30-Day Right of Withdrawal

You may notify us that you wish to withdraw from your purchase within 30 days of receiving the order. The right of withdrawal applies to all products, including products made in custom dimensions.

Returning an item

Contact us before returning the order. Items must be unused, undamaged and packed securely for transport. You may choose the return carrier, and return shipping is paid by the customer unless the return concerns an accepted defect or incorrect delivery.

Refund

We refund the full purchase price after the returned item has been received and checked. The refund is made to the original payment method.

Complaints and damage

If a product is damaged, defective or incorrect, contact us as soon as possible and include your order number and photographs. We will assess the case and arrange the appropriate solution.

Email: info@rune-jakobsen.dk.

Customs, VAT and Duties

All orders are dispatched from Denmark. The way VAT, duties and import charges are handled depends on the delivery country.

European Union

Prices include the applicable VAT. There are no customs duties on deliveries within the EU.

United Kingdom

Prices are shown excluding UK VAT, which is added at checkout. Any duties handled through a DDP service are also shown and paid before dispatch.

United States

Orders are shipped DDP. Duties, tariffs and import charges are calculated and paid at checkout.

Other destinations

Checkout shows the tax and duty setup available for your destination. Where DDP is not offered, local taxes, duties or carrier fees may be charged on import.

Contact info@rune-jakobsen.dk if a carrier requests a charge that was already paid at checkout.