Right of withdrawal and return
You have 30 days after receipt to notify us that you regret the purchase, and then you have an additional 8 days to return it.

The right of withdrawal applies to all standard products in the webshop.

The right of withdrawal and return for custom-made products in special sizes is only valid if a special (written) agreement has been made.

If you regret your purchase and return the item(s), we will refund the full purchase amount when the item(s) is/are delivered back to us in unused and undamaged condition.

Complaint
According to the EU Sales Act, Rune-Jakobsen Design offers a 2-year warranty from the invoice date for manufacturing and material defects for EU customers. The warranty does not cover defects, damage or wear and tear, directly or indirectly resulting from incorrect operation, incorrect maintenance, violence or unauthorized interventions.

The invoice must be presented to Rune-Jakobsen Design in connection with the use of the complaint.

Any complaints about defects in delivered products must be made to Rune-Jakobsen Design within 14 days after the buyer has or should have discovered the defect. Otherwise, the buyer loses his right to claim the defect.

You can use a shipping company of your choice and bear the costs associated with returning the item if you regret your purchase.

In the event of a complaint, Rune-jakobsen Design will cover the costs of return.

Returns must be made to:

Rune Jakobsen Design
Attn: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark

Return labels for Danish customers can be ordered here (Applies only to Denmark):

Subject to change
Rune-Jakobsen Design reserves the right to change and update the rules and conditions that apply to this website. It is therefore important that you keep yourself informed of any changes.