Dorte Visby: Born in 1968, trained pottery maker in 1993 and has since 1998 had a workshop gallery in Lønstrup, North Jutland.

She exhibits her work both in Denmark and abroad. Exhibited at SOFA in Chicago and New York, Collect in London and most recently at the Superbie in Berlin.

Dorte is also a repeat exhibitor at the ceramics museum 'CLAY' in Middelfart

You are always welcome to contact us at:

📞: +45 42 43 43 93

📩: info@rune-jakobsen.dk

Terms of Trade

Here you will find a comprehensive overview of all conditions when you shop at Rune-Jakobsen Design. We have tried to make it as clear and understandable as possible. If you have any questions, you are always welcome to contact us.

Prices, Discounts & Payment

Currency, VAT & Prices

All prices in the webshop are displayed in your local currency. Prices for customers in the EU and Norway always include the applicable local VAT. For more information about customs and duties, see the section below.

Fixed, fair prices: We believe in the value of good craftsmanship, which is why our prices are the same year-round. We do not participate in sales periods like Black Friday, but instead offer fixed benefits:

• Get 15% off when you purchase 3 or more wooden products.
• Get 10% off when you purchase 3 or more tea towels.
• Find great deals on discontinued items and prototypes in our Outlet .
• Sign up for our monthly newsletter to receive special offers only for subscribers.

💳 Payment

We offer secure payment with MasterCard, VISA, PayPal, Apple Pay, Google Pay, Shop Pay and MobilePay. All payment information is sent encrypted (SSL) so that only you and your card provider can read it.

When will the money be withdrawn?

• In-stock items: The amount is reserved on your account when ordering and is only deducted when we ship your package.
• Woodworks (custom wood products): As these products are handmade especially for you, the order is considered a binding order. The amount is therefore deducted when your order is approved and production has started. Should you regret your purchase before production has started, we will of course refund the full amount.

Delivery & Shipping

📦 Delivery times

As many of our products are handmade, delivery times vary. Here is an overview:

• Woodworks (Rune-Jakobsen wood products): The expected delivery time is stated on the individual product page. If you have any questions before ordering, please contact Kari on tel. (+45) 42 43 23 76.
• Ceramics & certain kitchen knives (Ansø of Denmark & ​​M-knives): Expect a delivery time of approximately 2-3 weeks.
• In-stock items (shipped within 1-2 business days): Applies to spice grinders, jewelry, most textiles and Japanese chef's knives.
• Especially for Læsø Plaid: Expect a delivery time of approximately 5-7 business days.

🚚 Shipping Rates & Methods

We ship with GLS, DHL or UPS. The exact options and prices are calculated at checkout based on your location and the weight of the order. Here is an overview of starting prices:

• Denmark: 49 DKK to parcel shop / 69 DKK to private address. Free shipping on purchases over 2,500 DKK.
• Sweden: From 135 SEK. Free shipping on purchases over 2,500 SEK.
• Norway: From 159 NOK. Free shipping on purchases over 4,000 NOK.
• EU countries: From 9 EUR.
• United Kingdom (UK): From 14 GBP.
• Switzerland / Liechtenstein: From 19 CHF.
• United States: From 35 USD.
• Canada: From 49 CAD.
• Australia: From 85 AUD.
• New Zealand: From 110 NZD.
• Rest of the world: From 35 USD.

Customs, VAT & Taxes

We ship all items from Denmark (EU). Below you can see what this means for you.

🇪🇺 Orders within the EU

If you are purchasing from an EU country, the price you see at checkout is the final price. All prices include your local country's VAT and you will not be charged any additional fees upon delivery.

🇳🇴 Customers in Norway

If you are shopping from Norway, you can feel completely safe. The price you see at checkout is the final and total price. This is because we ship your package as 'Delivered Duty Paid' (DDP).

• We are VAT registered in Norway ( VOEC no. 2060051 ) and charge Norwegian VAT directly in the webshop.
• Any customs duties for your items will be calculated and included in the total price at checkout.

In other words, you will not be charged any additional costs or fees when importing to Norway.

🌎 Orders outside the EU (Rest of the World)

For countries outside the EU and Norway, orders are shipped as 'Delivered At Place' (DAP). This means that you as the customer are responsible for paying any local import costs (customs, VAT, fees) that are charged by the shipping company upon arrival. These fees are set by local authorities and are beyond our control.

🇬🇧 Customers in Great Britain (UK)

For purchases up to 135 GBP, there is no duty charge. For orders over this amount, you will be charged UK import duties. Read more from the UK authorities here .

🇺🇸 Customers in the USA

Orders placed via the Shop app (from Shopify) will automatically be charged applicable US sales tax. Orders placed directly in our webshop follow the general import rules as described above.

⏎ Returns & Complaints

30 Day Cancellation Policy

You have 30 days from receipt to notify us that you regret your purchase. After that, you have an additional 8 days to return the item. The right of withdrawal applies to all standard products.

Exception: For custom-made products, the right of withdrawal only applies if this has been agreed in writing in advance.

How to return

1. Please notify us of your return at hello@rune-jakobsen.design .
2. Pack the item securely in unused and undamaged condition.
3. Send the package to the address below. You will be responsible for the return shipping costs, unless it is a complaint.

Return address:
Rune Jakobsen Design
Attn: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark

Danish customers: You can order a return label via Shipmondo here (only applies to cancellations).

Once we have received the returned item, we will refund the full purchase amount.

Complaint

You have a 2-year warranty on manufacturing and material defects according to the Danish Sales Act. The warranty does not cover defects or wear and tear resulting from improper use, violence or lack of maintenance.

If you wish to make a complaint about an item, please contact us as soon as possible and no later than 14 days after you have discovered the fault. If the complaint is approved, we will of course cover the return costs.

Legal & Contact

Disclaimer & Intellectual Property Rights

All products are sold "as is" and it is the customer's responsibility to use them safely and appropriately. Rune-Jakobsen Design cannot be held liable for damages resulting from misuse or incorrect use. All content on this website (text, images, design) belongs to Rune-Jakobsen Design and may not be copied without written permission.

Company information

Rune Jakobsen Design
by Torben & Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde, Denmark
CVR: DK27029167
Norwegian VOEC: 2060051

Contact us

If you have any questions, we are here to help.

Telephone: (+45) 42 43 43 93 / (+45) 42 43 23 76
Email: info@rune-jakobsen.dk