Refund policy

Right of withdrawal and return

If you regret your purchase, we will of course refund the entire purchase amount including shipping costs, etc.

You have 14 days after receiving the item to notify us that you regret the purchase, and then you also have 14 days to send it back.

Complaints
According to the Danish Sale of Goods Act, Rune-Jakobsen.dk grants a 2-year right to make a complaint from the invoice date on manufacturing and material defects (defects). The right of complaint does not cover defects, damage or wear and tear, directly or indirectly caused as a result of incorrect operation, incorrect maintenance, violence or unauthorized interventions.

The invoice must be presented to Rune-Jakobsen.dk in connection with the use of the complaint.

Any complaint about defects in delivered products must, after the Buyer has or should have discovered the defect, be made to Rune-Jakobsen Design within a reasonable period of time. Otherwise, the Buyer loses his right to invoke the defect.

Subject to change:
Rune-Jakobsen Design reserves the right to change and update the rules and conditions that apply to this website. It is therefore important that you keep up to date with any changes.