Refund policy

Right of withdrawal and return:

If you cancel your purchase, we will refund the entire purchase when the item is returned to our shop.

You (or the recipient of the product) have 30 days after receipt to inform us that you regret the purchase, and then you have another 30 days to send it back.

Order Return Here:

The right of withdrawal applies to all standard products in the webshop. The right of withdrawal and return for custom made products in special measurements as well as bathtubs and bathtubs are only applicable, where a specific (written) agreement has been reached.

For cabinets and bathtubs:

• We charge a non-refundable deposit of 30% of the purchase amount upon ordering.
  
• If you cancel your purchase, we will refund the purchase amount excl. 30% deposition
  
• You (or the recipient of the product) have 30 days after receipt to inform us that you regret the purchase, and then you also have 30 days to send it back.
  
• Purchase amount excl. The deposit is refunded once the product has been returned and received in unsafe condition.
  

Complaint
Rune-Jakobsen Design Provides, according to the EU The Purchase Act 2 years right of claim from invoice date for manufacturing and material defects EU Customers. The right of appeal does not cover defects, damage or wear arising directly or indirectly as a result of misuse, incorrect maintenance, violence or unauthorised interference.

The invoice must be presented to Rune-Jakobsen Design The application of the complaint.

Any complaint of deficiencies in delivered products must after the buyer has or should have discovered the deficiency Rune-Jakobsen Design Within 14 days. Otherwise, the buyer loses his right to invoke the deficiency.

Reservations for changes:
Rune-Jakobsen Design Reserves the right to amend and update the rules and conditions applicable to this website. It is therefore important that you keep yourself informed of any changes.