Terms of Service

Shipping

Denmark 🇩🇰
49 DKK for the parcel shop or DKK 69 if you want it delivered directly to your address. Free shipping on purchases over NOK 2,500

Sweden 🇸🇪 
Delivery to parcel shop DKK 69. Home delivery DKK 89. Free shipping on purchases over NOK 2,500

Norway 🇳🇴
Place of delivery 425 DKK / Home delivery 460 DKK. Free shipping on purchases over NOK 7,500

There may be other prices for delivery of furniture and orders over 20 kg to Denmark, Norway and Sweden.
Therefore, contact us before ordering to get information on the specific shipping costs for the delivery of bathtubs, showcases or larger orders.
Inquire about specific shipping costs.

 

EU🇪🇺
Standard products weighing less than 10 kg
Home delivery DKK 89 / €12

Non EU🌐
Standard products weighing less than 10 kg
Home delivery DKK 465 / $75

There are other prices for the delivery of furniture and orders exceeding 10 kg to EU / Non EU countries. Therefore, please contact us before ordering to get specific shipping costs on bathtubs, showcases, heavy chopping boards etc.  
Send inquiry about shipping costs on specific products.


Delivery times
Spice grinders from Alexander Mills and home textiles from Tessitura Toscana Telerie are in stock and shipped within 2-3 business days .

Products from Rune-Jakobsen Design are made to order, so you should therefore expect a delivery time of approx. 15-20 business days before we can ship your order.

If you want to inquire about the current delivery time before ordering, you are very welcome to contact us on phone +45 42434393 or on email  - then you will get a delivery estimate 😊

We answer all emails and calls - also international ones. If we are not right by the phone or email, you can expect a response within max. 60 minutes on weekdays.

Prices
All prices in the webshop can be displayed in local currencies. All transactions take place in DKK at the current exchange rate.
All prices are incl. 25% VAT / Non-EU countries can trade VAT-free

Payment 
The account information you enter when purchasing goods is sent in encrypted form (SSL) which only you and the redeemer can read. Thus, no one else sees or stores the information about you.

Your payment is reserved in your account immediately after placing the order and the purchase amount is withdrawn after a few days. If you regret your purchase, we will of course refund the full purchase amount.

Right of cancellation and return
If you regret your purchase, we will of course refund the entire purchase amount including shipping costs etc.

You have 14 days after receiving the item to notify us that you regret the purchase, and then you also have 14 days to send it back.

Complaints
Rune-Jakobsen.dk provides, according to the Sales Act, a 2-year right of complaint from the invoice date for manufacturing and material defects (missing). The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, incorrect maintenance, violence or unauthorized interventions.

The invoice must be presented to Rune-Jakobsen.dk in connection with the application of the complaint.

Any complaints about defects in delivered products must be made to Rune-Jakobsen Design within a reasonable period of time after the Buyer has or should have discovered the defect. Otherwise, the Buyer loses his right to claim the defect.

Reserve for changes:
Rune-Jakobsen Design reserves the right to continuously change and update prices, terms and conditions.

Contact

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