Terms of service

All products are made to order so you should therefore expect a delivery time of approx. 15-20 business days before we can ship your order.

During peak periods and when ordering furniture, longer delivery times must be expected. These can be found on the product pages in the webshop.

Delivery times fluctuate a lot throughout the year, so if you want to inquire about the current delivery time before ordering, you are very welcome to contact me on phone +45 42434393 or on mail - then you get a delivery estimate 😊

We answer all mails and calls - also international. If we are not just by phone or email, you can expect an answer within max. 60 minutes on weekdays.

Right of withdrawal and return
If you regret your purchase, we will of course refund the entire purchase amount, including shipping costs, etc.

You have 14 days after receiving the item to notify us that you regret the purchase, and then you also have 14 days to send it back.

Shipping
Denmark 🇩🇰
49, - to parcel shop or 69, - if you will have delivered directly to your address. Free shipping on purchases over 2,500, -

Sweden 🇸🇪
Delivery to parcel store 69, - DKK. Home delivery 89, - DKK. Free shipping on purchases over 2,500, -

Norway 🇳🇴
Delivery place 425, - DKK / Home delivery 460, - DKK

EU🇪🇺 / Non EU🇬🇧
We ship worldwide to EU as well as Non EU countries.

* Shipment within EU = 89, - DKK / approx 12 €
* Shipment to Non EU countries 465, - DKK / approx $ 75

There will be other prices for delivery of certain types of furniture. Please contact us before ordering to be informed of specific shipping prices for delivery of e.g. bathtub, display case, bench etc.

Prices
All prices in the webshop can be displayed in local currencies. All transactions take place in DKK at the current exchange rate.
All prices are incl. 25% VAT / Non EU countries can trade VAT free

Payment
The account information you enter when purchasing goods is sent in encrypted form (SSL) which only you and the redeemer can read. Thus, no one else sees or stores the information about you.

Your payment is reserved for your account immediately after the order is placed and the purchase amount is deducted after a few days. If you regret your purchase, we will of course refund the full purchase amount.

Right of withdrawal and return
If you regret your purchase, we will of course refund the entire purchase amount, including shipping costs, etc.

You have 14 days after receiving the item to notify us that you regret the purchase, and then you also have 14 days to send it back.

Complaints
According to the Danish Sale of Goods Act, Rune-Jakobsen.dk grants a 2-year right of complaint from the invoice date for manufacturing and material defects (defects). The right of complaint does not cover defects, damage or wear and tear, directly or indirectly caused as a result of incorrect operation, incorrect maintenance, violence or unauthorized interventions.

The invoice must be presented to Rune-Jakobsen.dk in connection with the use of the complaint.

Any complaint about defects in delivered products must, after the Buyer has or should have discovered the defect, be made to Rune-Jakobsen Design within a reasonable period of time. Otherwise, the Buyer loses his right to invoke the defect.

Subject to change:
Rune-Jakobsen Design reserves the right to change and update the rules and conditions that apply to this website. It is therefore important that you keep up to date with any changes.