Terms and Conditions
When you buy our unique products online without having "seen them in real life" it will always be with a built-in uncertainty as two products never is similar or has the same expression - so maybe you will receive a product that does not look like you had imagined.

Therefore, there is a full right of return on all our products - even if they are custom-made. I pay the return postage and we talk about what needs to be changed so that you are 100% satisfied with your purchase - and then I make a new edition with a smile - because at Rune-Jakobsen Design we collect only on satisfied customers :-)

If you need further information or have other questions, please feel free to send an email to info@rune-jakobsen.dk

All our products are made to order so you should therefore expect a manufacturing time of approx. 14-20 working days before we can ship your order.

As these are products that are specially produced, the purchase amount is automatically deducted from your account a few days after ordering.

During peak periods and when ordering furniture, longer must be expected delivery times. These can be found on the product pages in the webshop.

Delivery times vary a lot over the year, so if you want to inquire about the current delivery time before ordering - or should you use your order as a gift - you are very feel free to contact me by phone 42 43 43 93 or by email torben@rune-jakobsen.dk - then you get a delivery estimate 😊

Prices:
All prices in the shop are incl. VAT.

Terms
The following sales and delivery conditions apply to all orders from Rune-Jakobsen Design's webshop.

How to shop at www.rune-jakobsen.com

To make a purchase, go through the following steps:

  1. Find the item (s) you want. Put it / them in the basket and then go to the box.
  2. Enter your personal information
  3. Select payment method
  4. Choose delivery method and accept our terms and conditions

All prices in the webshop are in DKK, € or $ depending on your location.

All prices are incl. VAT.

If there are parts of the terms and conditions you do not understand, if you experience problems with your order or when using the website, please contact us at phone 42 43 43 93 or by email torben@rune-jakobsen.dk

Price for shipping
Shipping to parcel shop costs 49, - or 69, - if you want delivered directly to your address.


Shipments EU / Non EU
We ship worldwide to EU as well as Non EU countries.

* Shipment within EU = 12 €

* Sweden free delivery to package store. Home delivery costs 90, - DKK

* Shipment to Non EU countries = $ 75

There will be different prices for the delivery of furniture. Please contact us before ordering to be informed of specific shipping prices for delivery of e.g. bathtub, display case etc.

Delivery time and transport
Delivery of goods from Rune-Jakobsen Design is considered to have taken place when the buyer or the person who has been appointed has received the goods.

The goods are shipped by GLS or postnord. All products are handmade to order, so you must therefore at the moment. expect a manufacturing time of approx. 14-20 working days after which the item is shipped.

Delivery time after shipment: Usually 1 - 3 business days.

Other matters concerning shipping
Rune-Jakobsen Design reserves the right to send all items packed in the most safe way, and not necessarily as pictured in the shop

Withdrawal period
Your withdrawal period is 14 days. The buyer must clearly inform Rune-Jakobsen Design about this by e-mail or by telephone before the deadline. The item must then be returned within 14 days. For items, the deadline runs from you or the person you have designated receives the item. For items from the same order that are not delivered at once, the deadline runs from you or the person you have designated will receive the last item. For items delivered in several batches, the deadline runs from you or the person you have designated will receive the last item in the last batch.

Rune-Jakobsen Design bears the return costs. Rune-Jakobsen Design has the right to see documentation for shipping the item, so make sure a receipt from the freight forwarder or post office. Rune-Jakobsen Design pays the money back within a period of 14 days for the card that was used when the order was executed. For partial returns, Rune-Jakobsen Design reserves the right to deduct shipping costs. If the buyer refuses to accept, Rune-Jakobsen Design may withhold any. costs of returning the item. An exception to the right of withdrawal is the supply of food, drink and other items for the household's current consumption.

Items are returned to

  • Rune-Jakobsen Design
  • Tiendemarken 14 A, Gudum
  • 9280 Storvorde

Always remember to enclose the order confirmation, as this is valid as proof of purchase. You received the order confirmation by email when you placed your order.

Impairment
When you buy an item online, you must examine and try it in the same way that you can and must examine the item in a physical store. If the item is normally on display in a physical store, carefully open the packaging to assess the item and see how it works.

If the packaging of the product is important when reselling the product, do not destroy the packaging or throw it away. If the item has been impaired in value because you have used it more than you can and must in a normal physical store, Rune-Jakobsen Design can order the buyer to pay for the impairment.

It is the seller who first determines whether the item has deteriorated and what the item can be sold for to other consumers, in the condition it is in.

The risk for the goods
The risk for goods purchased from Rune-Jakobsen Design passes to you as a consumer at the time of delivery. If you regret your purchase, you are responsible for the condition of the item until it reaches return to Rune-Jakobsen Design. Ie. damage to returned items or if the item disappears before it reaches Rune-Jakobsen Design, the buyer is obliged to refund.

Complaint
Any errors or defects in delivery from Rune-Jakobsen Design must be invoked within a reasonable time after you have discovered the error - but no later than after 24 months. It is your duty to state and, on request, show how the error or defect manifests itself.

If you discover an error, you must contact Rune-Jakobsen Design quickly. As a rule, you can only complain about errors that appear no later than two months after you have received the item. For items with a limited shelf life, your right of appeal is limited by the shelf life period that Rune-Jakobsen Design has offered you.

Documentation and instructions
If there are product descriptions and user instructions for the item, these are included with the delivery from Rune-Jakobsen Design. If you want further information or advice from the Rune-Jakobsen Design website, this is for guidance only.

Information about appeal options
A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby or via wwwforbrug.dk. The European Commission's online complaints portal can also be used to lodge a complaint.

Complaint is lodged here - http://ec.europa.eu/odr. When submitting a complaint, you must state our email address, which is info@rune-jakobsen.dk

Price and payment
In the webshop you can order your goods online and pay with the most common credit cards as well as MobilePay. All prices in Rune-Jakobsen Design webshop are in DKK and incl. VAT.

Personal data policy at Rune-Jakobsen Design
We only collect personal data in cases where this should be relevant to us, and we will only collect personal data if it is relevant to your activity at Rune -Jakobsen Design. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only store your personal data as long as we are either subject to a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.

Information we collect
If you want to buy and receive a product from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We can obtain information such as name, email address, postal address, delivery address (if it varies from postal address), telephone number and payment information. Rune-Jakobsen Design collects and processes your personal data when you do the following: Visits our website Makes a purchase of our products Creates a customer account Sign up for our newsletter Sign up for our website Sends us questions, complaints or feedback

The data controller
The data controller for the collection, processing and use of your personal information on Rune-Jakobsen Design is Rune-Jakobsen Design, CVR 27029167, Tiendemarken 14 A, Gudum, 9280 Storvorde

Treatment basis and purpose
We collect your general contact information such as name and address in order to deliver the product that you have purchased from us. We will collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and fulfillment of the agreement entered into.

If you have given us your consent during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can sign up for and unsubscribe from the newsletter at any time.

All newsletters also include a unsubscribe link. If the processing of personal data is based on your consent, you have the right to revoke the consent at any time. If you do not want to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.

Your information (except your e-mail address, if you have given consent to its processing for the purpose of receiving offers) will be deleted approx. 5 years after you have received your item in accordance with applicable legal requirements.

Other recipients of personal data
We do not sell your personal data to third parties and we do not transfer your personal data to third countries. If you have ordered delivery, the information about your name, address, telephone number and e-mail address will be handed over to our shipping company, pt. GLS, postnord for the purpose of delivering your purchases.If you choose to review our website, your name and email address will be transferred to the review page at Rune-Jakobsen Design

We have our webshop and payment system through ShopifyCom, which acts as our data processor. All personal data that you provide on our website will be stored in Shopify's data centers. We have entered into data processor agreements with our data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data.

Your rights
As the registered person, you have a number of rights, which we must ensure fulfillment at all times. You have the right to request the following from us: To access and have your personal data corrected / changed To have personal data deleted You also have the right to protest the processing of your personal data, and you have the right to lodge a complaint with a data protection authority. . If you no longer wish us to process your personal data, or that we limit the processing of your personal data, you can also send us a request to this effect to our e-mail address info@rune-jakobsen.dk

What is a cookie?
A cookie is a small data file that is sent to the browser and stored there so that a website can recognize your computer. All websites can send cookies to your browser if the browser settings allow it. Websites can only read information from cookies that they have stored themselves and cannot read cookies from other websites. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer for a longer period of time. Session cookies are temporarily placed on your computer when you visit a website, but disappear when you close the page, which means that they are not permanently stored on your computer. Most companies use cookies on their websites to improve usability, and cookies cannot damage your files or increase the risk of viruses on your computer.

What do we use cookies for?
Many functions on a website depend on a cookie being placed when a user visits a website, so first and foremost, we set cookies to have a functional page. In addition, we make use of both 1st party and 3rd party cookies to improve the user experience on our site and offer relevant marketing. When a 3rd party cookie is set, it means that we have allowed a third party, such as. a social media, Google Analytics or similar. to place a cookie in your browser when you visit our website. We do not see the data collected in this connection with us.

On our site we use the following types of cookies:

Necessary / Technical
Technical cookies are necessary for the vast majority of websites to function as they should. As the name suggests, they have only technical significance and thus no impact on your privacy, as they do not register what you are looking for on other websites.

Functional
Functional cookies are used to remember your user preferences by remembering the choices and settings you make on the website, it can e.g. revolve around what preferences you have in terms of language and text size.

Statistics
Statistics cookies are used to optimize the design, usability and efficiency of a website. The information collected can e.g. enter into analyzes of what information is most popular on the page, then we become aware of what should be easy to find on the page

Marketing
Marketing cookies collect information by following you on the individual websites you visit and can be said to record the digital footprints you set. Marketing cookies are therefore "tracking cookies".The information collected is used to create an overview of your interests, habits and activities to show relevant ads for things you have previously shown interest in. In this way, you get a more targeted content, for example in the form of suggested information, articles and ads .

You can block or delete cookies on this website by withdrawing your consent or disabling them in your browser settings. However, you should be aware that if cookies are deselected or otherwise deleted, there may be functions and services that are no longer usable.

You always have the option to withdraw your consent to cookies by clicking here

You also always have the option to block or delete cookies in your browser (if you want to delete or block third-party cookies this can only be done by this method)

How to do this, you can read more about here: https://erhvervsstyrelsen.dk/saadan-undgaar-du-cookies

Remember that if you use multiple browsers, you must delete or block cookies in all browsers.

Changes

We reserve the right to change and update the terms and conditions at any time.

Contact

.