Terms and Conditions
When you buy our unique products without having "seen them in real life" there will always be a built-in uncertainty - so maybe you receive a product that does not quite live up to what you had imagined.
Therefore, there is of course a full right of return on all our products - even if they are custom-made - for at Rune-Jakobsen Design We only collect from satisfied customers :-)
Spice grinder off Alexander Mills and home textiles from Tessitura Toscana Telerie are stock items and are dispatched within 2-3 working days.
Rune-Jakobsen Design products are made to order, so you should therefore expect a delivery time of approx. 10-20 business days from order before we can ship your order. During peak periods and when ordering furniture, extended delivery times must be expected.
We answer all emails and calls - also international. If we are not right by the phone or email, you can expect a response within max. 60 minutes on weekdays.
Price for shipping
NOK 49 for the parcel shop or NOK 69 if you want it delivered directly to your address. Free shipping on purchases over NOK 2,500
Delivery to parcel shop DKK 69. Home delivery DKK 89. Free shipping on purchases over NOK 2,500
Place of delivery DKK 425 / Home delivery DKK 460
ME🇪🇺 / Non ME🇬🇧
We ship worldwide to EU as well as Non EU countries.
* Shipment within EU = 89,- DKK /approx 12€
* Shipment to Non EU countries 465,- DKK /approx
There will be other prices for the delivery of certain types of furniture. Please contact us before ordering to be informed of specific freight prices for delivery of e.g. bathtub, showcase, bench etc.
All prices in the webshop can be displayed in local currencies. All transactions take place in DKK at the current exchange rate.
All prices are incl. 25% VAT / Non-EU countries can trade VAT-free
The account information you enter when purchasing goods is sent in encrypted form (SSL) which only you and the purchaser can read. Thus, no one else sees or stores the information about you.
Your payment is reserved on your account immediately after placing the order and when it was ordered product is specially manufactured at your request is raised the purchase amount after a few days - i.e. before dispatch. If you regret your purchase, we will of course refund the full purchase amount.
- With Anyday, you can split your payment. You pay the first installment when the item is ordered, and the remaining amount is paid over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday, you get an account that you can use at all webshops that offer payment through Anyday. Read terms for Anyday here: www.anyday.io/da/terms-conditions/shopper
Right of withdrawal and return
If you regret your purchase, we will of course refund the entire purchase amount including shipping costs etc.
You have 14 days after receiving the item to notify us that you regret the purchase, and then you also have 14 days to send it back.
Order a return label HER:
Rune-Jakobsen Design provides, according to the Sales Act, a 2-year right of complaint from the invoice date for manufacturing and material defects (deficiencies). The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, incorrect maintenance, violence or unauthorized intervention.
The invoice must be presented to Rune-Jakobsen.dk in connection with the application of the complaint.
Any complaints about defects in delivered products must be made to Rune-Jakobsen Design within a reasonable period of time after the Buyer has or should have discovered the defect. Otherwise, the Buyer loses his right to claim the defect.
Subject to change:
Rune-Jakobsen Design reserves the right to continuously change and update prices, terms and conditions.
Delivery time and transport
Delivery of goods from Rune-Jakobsen Design is deemed to have taken place when the buyer or the person appointed has received the goods.
The shipment of goods takes place with GLS or Postnord. All products are handmade to order, so you will therefore currently expect a manufacturing time of approx. 14-20 working days after which the item is dispatched.
Delivery time after dispatch: Normally 1 - 3 business days.
Other conditions regarding shipping
Rune-Jakobsen Design reserves the right to send all goods packed in the most secure way, and not necessarily as pictured in the shop.
Your cancellation period is 14 days. The buyer must clearly inform Rune-Jakobsen Design about this by email or by phone before the deadline expires. The item must then be returned within 14 days. For goods, the deadline runs from when you or the person you have appointed receives the goods. For items from the same order that are not delivered at once, the deadline runs from when you or the person you have appointed receives the last item. For goods that are delivered in several lots, the deadline runs from when you or the person you have appointed receives the last item in the last lot.
Rune-Jakobsen Design bears the return costs. Rune-Jakobsen Design has the right to see documentation for sending the item, so make sure you have a receipt from the carrier or post office. Rune-Jakobsen Design pays the money back within a period of 14 days to the card that was used when the order was completed. In case of partial returns, Rune-Jakobsen Design reserves the right to deduct shipping costs. If the buyer refuses receipt, Rune-Jakobsen Design may withhold any costs when returning the item. An exception to the right of withdrawal is the delivery of food, drink and other items for the household's ongoing consumption.
Goods are sent back to
- Rune-Jakobsen Design
- Tiendemarken 14 A, Gudum
- 9280 Storvorde
Always remember to enclose the order confirmation, as this is valid as proof of purchase. You received the order confirmation via email when you placed your order.
When you buy an item online, you must examine and try it on in the same way as you can and must examine the item in a physical store. If the item is normally displayed in a physical store, you must carefully open the packaging to assess the item and see how it works.
If the product's packaging is important for the resale of the product, you must not destroy the packaging or throw it away. If the item has decreased in value because you have used it more than you can and must in a normal physical business, Rune-Jakobsen Design can order the buyer to pay for the decrease in value.
It is the seller who initially determines whether the item has deteriorated and what the item can be sold for to other consumers, in the condition it is in.
The risk of the goods
The risk for goods purchased from Rune-Jakobsen Design passes to you as a consumer at the time of delivery. If you regret your purchase, you are responsible for the condition of the item until it is returned to Rune-Jakobsen Design. That is damage to returned goods or if the goods disappear before they reach Rune-Jakobsen Design, the buyer is obliged to refund.
Any errors or deficiencies in delivery from Rune-Jakobsen Design must be claimed within a reasonable time after you have discovered the error - but no later than after 24 months. It is your duty to indicate and, on request, show how the error or deficiency manifests itself.
If you discover an error, you must immediately contact Rune-Jakobsen Design. As a rule, you can only complain about faults that appear no later than two months after you have received the item. For goods with a limited shelf life, your right of appeal is limited by the shelf life period that Rune-Jakobsen Design has set for you.
Documentation and guidance
If there are product descriptions and user instructions for the item, these are included with the delivery from Rune-Jakobsen Design. If you want further information or advice from the Rune-Jakobsen Design website, this is for guidance only.
Information on appeal possibilities
A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby or via www.forbrug.dk. The European Commission's online complaints portal can also be used when submitting a complaint.
Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must state our email address, which is email@example.com
Price and payment
In the webshop you can order your goods online and pay with the most common credit cards and MobilePay. All prices in the Rune-Jakobsen Design webshop are in DKK and incl. moms.
Personal data policy at Rune-Jakobsen Design
We only collect personal data in cases where this would be relevant for us, and we will only collect personal data if it is relevant for your activity at Rune-Jakobsen Design. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only keep your personal data for as long as we are either under a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.
Information we collect
If you want to buy and receive a product from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number and payment details. Rune-Jakobsen Design collects and processes your personal data when you do the following: Visit our website Make a purchase of our products Create a customer account Sign up for our newsletter Review our website Send us questions, complaints or feedback
The data controller
The data controller for the collection, processing and use of your personal data at Rune-Jakobsen Design is Rune-Jakobsen Design, CVR 27029167, Tiendemarken 14 A, Gudum, 9280 Storvorde
Basis of treatment and purpose
We collect your general contact information such as name and address in order to deliver the product you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.
When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the agreement entered into.
If you have given us your consent to this during the registration process or on our website, we will use your email address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time.
All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you have the right to revoke consent at any time. If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website.
Your information (except your e-mail address, if you have consented to its processing for the purpose of receiving offers) will be deleted approx. 5 years after you have received your item according to applicable legal requirements.
Other recipients of personal information
We do not sell your personal data to third parties and we do not transfer your personal data to third countries. If you have ordered delivery, the information about your name, address, telephone number and e-mail address will be handed over to our shipping company, currently GLS, postnord for the purpose of delivering your purchases. If you choose to review our website, your name and email address will be transferred to the review page at Rune-Jakobsen Design
We have our webshop and payment system through Shopify.Com, which acts as our data processor. All personal data that you provide on our website will be stored in Shopify's data centers. We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable regulations on the protection of your personal data.
As the registered person, you have a number of rights, which we must ensure fulfillment at all times. You have the right to request the following from us: To access and correct/change your personal data To have personal data deleted You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority . If you no longer wish for us to process your personal data or for us to restrict the processing of your personal data, you can also send us a request to this effect to our e-mail address firstname.lastname@example.org
What is a cookie?
Many functions on a website depend on a cookie being placed when a user visits a website, so first of all, we set cookies to have a functional page. We also use both 1. party and 3. party cookies to improve the user experience on our site and offer relevant marketing. When a 3 is set. party cookie, then this means that we have allowed a third party, such as a social media, Google Analytics or similar. to place a cookie in your browser when you visit our website. We do not see the data that is collected in this connection.
On our site we use the following types of cookies:
Technical cookies are necessary for the vast majority of websites to function as they should. As the name indicates, they only have a technical meaning and thus have no impact on your privacy, as they do not record what you search for on other websites.
Functional cookies are used to remember your user preferences by remembering the choices and settings you make on the website, this can e.g. revolves around what preferences you have in relation to language and text size.
Statistical cookies are used to optimize the design, usability and efficiency of a website. The collected information can e.g. participate in analyzes of which information is most popular on the page, then we become aware of what should be easy to find on the page
Marketing cookies collect information by following you on the individual websites you visit and can be said to record the digital footprints you leave. Marketing cookies are therefore "tracking cookies". The collected information is used to create an overview of your interests, habits and activities in order to show relevant ads for things you have previously shown interest in. In this way, you get more targeted content, for example in the form of suggested information, articles and advertisements.
You can block or delete cookies on this website by withdrawing your consent or turning them off in your browser settings. However, you should be aware that if cookies are de-selected or otherwise deleted, there may be functions and services that are no longer usable.
You always have the option to withdraw your consent to cookies by clicking here
You also always have the option to block or delete cookies in your browser (if you want to delete or block third-party cookies, this can only be done using this method)
You can read more about how to do this here: https://erhvervsstyrelsen.dk/saadan-undgaar-du-cookies
Remember that if you use several browsers, you must delete or block cookies in all browsers.
We reserve the right to change and update the terms and conditions at any time.