Delivery times & product info, ceramics

All designs are handmade in Dorte Visby's wonderful workshop gallery in Lønstrup, North Jutland.

Dorte Visby was born in 1968, trained as a potter in 1993 and since 1998 has had a workshop gallery in Lønstrup, North Jutland.

She exhibits both in Denmark and abroad, and in recent years has, among other things, exhibited at SOFA in Chicago and New York, Collect in London and most recently at Superbien in Berlin.

Dorte is also a permanent exhibitor at the ceramics museum 'CLAY' in Middelfart

NOTE that Dorte always tries to create unique products with an exciting visual expression and play of colours. You must therefore take our product photos as a guide and not as an expression of how a standard product looks.

All Dorte's ceramic products are made to order - so when you buy a product in the webshop, we do not pick it from a stock shelf, but make it especially for you. Delivery time is 12-14 working days.

You are always welcome to inquire about the expected delivery time for specific products before ordering

- and of course you have full right of return.

If you would like a delivery estimate before ordering or if you have any questions, you are very welcome to call (+45)42 43 43 93 or send an email

Woodworks:
Made to order so you should expect a delivery time of approx. 10-15 business days before we ship your order.

During peak periods and when ordering furniture, longer delivery times must be expected. These appear on the product pages in the webshop.

If you want to inquire about the current delivery time before ordering, you are very welcome to contact us by phone (+45) 42434393 or email info@rune-jakobsen.dk and get a delivery estimate.

Spice grinder
Are stock items and will be dispatched within 2-3 working days.

Home textiles
Are stock items and will be dispatched within 2-3 working days.

Ceramics and kitchen knives
Made to order so you should expect a delivery time of approx. 10-15 business days before we ship your order.

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Shipment

Denmark
DKK 49 for the parcel shop or DKK 69 if you want it delivered directly to your address. Free shipping on purchases over DKK 2500

European Union
Shipping from 12 Euro. Shipping costs are calculated based on weight.

United States of America - Delivered duty paid (DDP)
From 35 USD. Shipping costs are calculated based on weight.
We charge duties and import taxes upon payment in the webshop

Canada- Delivered duty paid (DDP)
From 55 CAD. Shipping costs are calculated based on weight
We charge duties and import taxes upon payment in the webshop

Australien- Delivered duty paid (DDP)
From 85 AUD. Shipping costs are calculated based on weight
We charge duties and import taxes upon payment in the webshop

New Zealand- Delivered duty paid (DDP)
From 110 NZD. Shipping costs are calculated based on weight
We charge duties and import taxes upon payment in the webshop

United Kingdom- Delivered duty paid (DDP)
From 15 GBP. Shipping costs are calculated based on weight
We charge duties and import taxes upon payment in the webshop

Switzerland / Liechtenstein - Delivered duty paid (DDP)
From 26 CHF. Shipping costs are calculated based on weight
We collect customs duties and import taxes when paying in the online shop

Sweden
From SEK 135. Shipping costs are calculated based on weight.
Free shipping on purchases above SEK 4000

Norge- Delivered duty paid (DDP)
From NOK 175. Shipping costs are calculated based on weight.
We are registered with Norwegian VOEC number 2060051 and collect VAT, customs and import duties when paying in the online shop.
Free shipping on purchases above NOK 4000

Rest of the world
From 45 USD. Shipping costs are calculated based on weight.
We charge duties and import taxes upon payment in the webshop

If you come from a country for which the webshop cannot calculate shipping, you are welcome to contact us on phone (+45) 42434393 or mail info@rune-jakobsen.dk for a shipping quote

Shipping costs may differ for shipping of furniture and orders exceeding 10 kg to EU / Non EU contries. Therefore, please contact us before ordering to get specific shipping costs on bathtubs, showcases, heavy chopping boards etc. Send inquiry about shipping costs on specific products on mail info@rune-jakobsen.dk

PRICES
All prices in the webshop can be displayed in local currencies. All transactions take place in DKK at the current exchange rate. All prices are incl. 25% VAT / Non EU countries can trade VAT free.Customs and import duties may be imposed if you order from a country outside the EU

PAYMENT
The account information you enter when purchasing goods is sent in encrypted form (SSL) which only you and the purchaser can read. Thus, no one else sees or stores the information about you.

Your payment is reserved on your account immediately after placing the order and since the ordered product is manufactured especially at your request, the purchase amount is raised after a few days - i.e. before dispatch. If you regret your purchase, we will of course refund the full purchase amount.

We accept payment with Anyday.
With Anyday, you can split your payment. You pay the first installment when the item is ordered, and the remaining amount is paid over the following 3 months. Anyday is free for you as long as you pay on time. With Anyday, you get an account that you can use at all webshops that offer payment through Anyday. Read terms for Anyday here:www.anyday.io/da/terms-conditions/shopper

Right of withdrawal and return
If you regret your purchase, we will of course refund the entire purchase amount including shipping costs etc.

You (or recipient of the product) have 30 days after receipt to notify us that you regret the purchase, and then you also have 30 days to send it back. In the case of gifts, 30 days count from when the recipient receives the gift.

Complaint
According to the Sales Act, Rune-Jakobsen.dk grants a 2-year right of complaint from the invoice date for manufacturing and material defects (missing). The right of complaint does not cover faults, damage or wear and tear, directly or indirectly caused by incorrect operation, incorrect maintenance, violence or unauthorized intervention.

The invoice must be presented to Rune-Jakobsen.dk in connection with the application of the complaint.

Any complaints about defects in delivered products must be made to Rune-Jakobsen Design within a reasonable period of time after the Buyer has or should have discovered the defect. Otherwise, the Buyer loses his right to claim the defect.

Subject to change:
Rune-Jakobsen Design reserves the right to continuously change and update prices, terms and conditions.

Contact

📩: torben@rune-jakobsen.dk

📞: (+45) 42434393