You are always welcome to contact us at:

📞: +45 42 43 43 93

📩: info@rune-jakobsen.dk

💳 Payment

We offer payment with MasterCard, VISA, PayPal, Apple Pay, Google Pay, Shop Pay and Mobile Pay.

The payment information you enter when purchasing goods is sent in encrypted form (SSL).

Your bank, PayPal and credit card information is therefore processed securely and cannot be read by anyone other than you and your card provider/bank.

If you have any questions or need help with payment, you are always welcome to contact us at info@rune-jakobsen.dk

When ordering stock items, payment is reserved on your account immediately after placing the order and the purchase amount is withdrawn when we ship your order.

Note:
All products from Rune-Jakobsen Woodworks (wood products) are custom-made to order. Therefore, the purchase amount is considered a prepayment/deposit and will be reserved and deducted from your account when your order is approved.

This means that the purchase amount is deducted while the order is still in process and not only when it is shipped.

If you regret your purchase, we will of course refund the full purchase amount.

⏎ Complaints and right of withdrawal
According to the Danish Sales Act, Rune-Jakobsen Design grants a 2-year warranty from the invoice date for manufacturing and material defects (defects).

The right of complaint does not cover errors, damage or wear and tear, directly or indirectly resulting from incorrect operation, incorrect maintenance, violence or unauthorized interventions.

Any complaints about defects in delivered products must be made to Rune-Jakobsen Design within 14 days after the buyer has - or should have discovered the defect.

You have 30 days after receipt to notify us that you regret the purchase, and then you have an additional 8 days to return it.

The right of withdrawal applies to all standard products in the webshop.

The right of withdrawal and return for custom-made products in special sizes is only valid if a special (written) agreement has been made.

If you regret your purchase and return the item(s), we will refund the full purchase amount when the item(s) are delivered back to us in unused and undamaged condition.

You can use a shipping company of your choice and bear the costs associated with the return yourself.

When returning due to a complaint, Rune-Jakobsen Design will cover the return costs.

Returns must be made to:

Rune Jakobsen Design
Attn: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark

🏷️ Prices and sales
All prices in the webshop are displayed in your local currency. All prices include applicable EU VAT.

Countries outside the EU can trade VAT-free. When selling to countries outside the EU, VAT and customs duties may be imposed in accordance with applicable legislation.

• We do not participate in January sales, Black Weeks, Black Friday or other types of sales.

• Our prices in the webshop are the same year-round.

• You can get a 15% discount all year round if you buy more than 3 wooden products and a 10% discount when buying more than 3 tea towels.

• We usually also have good deals in the Outlet on discontinued items, prototypes or leftovers.

• In the monthly newsletter you will receive the latest news and great offers, which only apply to our subscribers.

🛃 VAT, Customs and Excise

Rune-Jakobsen Design is a Danish company that ships all products from Denmark (EU).

We charge VAT in accordance with the applicable VAT rates in each EU country for orders within the EU + Norway.

If you shop with us from an EU country, you will therefore not be charged additional costs.

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Terms for countries outside the EU:
Rune-Jakobsen Design ships 'Delivered at place' (DAP), also called 'Delivered duty unpaid' (DDU)

This means that we (Rune-Jakobsen Design) are only responsible for shipping the product and that you (the customer) are responsible for paying any import costs to the shipping company, such as customs duties, import duties or brokerage/disbursement fees upon delivery.

So if you are resident in a country outside the EU, in some cases customs duties and taxes may be imposed. This depends on both the purchase amount and the product category.

The fees are determined by the local laws and customs authorities in your country of residence.

By continuing with your purchase, you confirm that you have understood and accept these terms.

📦 Delivery times

Woodworks (Rune-Jakobsen wood products)
All wooden products are handmade to order. The delivery time is indicated for each product.

If you have any questions before ordering, please contact Kari by phone (+45) 4243 2376 or email info@rune-jakobsen.dk

Spice grinders
Are in stock and will be shipped within 1-2 business days.

Jewelry from Scherning CPH
Are in stock and will be shipped within 1-2 business days.

Home textiles
Are in stock and shipped within 1-2 business days. Læsø Plaid approx. 5-7 business days.

Japanese chef knives
Are in stock and will be shipped within 1-2 business days.

Ceramics and other kitchen knives
Made to order so you should expect a delivery time of 2-3 weeks.

Delivery times - Christmas 2025

THE DEADLINE FOR ORDERING STOCK ITEMS FOR DELIVERY BEFORE CHRISTMAS IS DECEMBER 18. Orders placed after Dec 18 will be delivered as soon as possible after Christmas.
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THE DEADLINE FOR ORDERING WOODWORKS FOR DELIVERY BEFORE CHRISTMAS IS DECEMBER 2. Orders for Woodworks placed later than December 2 will be delivered as soon as possible after Christmas.

🚢 Shipping

Denmark
49 DKK for parcel shop or 69 DKK if you want it delivered directly to your address.
Free shipping on purchases > 2,500 DKK

European Union
Shipping from 9 Euro. Shipping costs are calculated based on weight.

United States of America
From 35 USD. Shipping costs are calculated based on weight.
You may be charged customs and VAT according to the applicable legislation for your country

Canada
From CAD 49. Shipping costs are calculated based on weight
You may be charged customs and VAT according to the applicable legislation for your country

New Zealand
From 110 NZD. Shipping costs are calculated based on weight.
You may be charged customs and VAT according to the applicable legislation for your country

Australia
From 85 AUD. Shipping costs are calculated based on weight
You may be charged customs and VAT according to the applicable legislation for your country

United Kingdom
From £14. Shipping costs are calculated based on weight
You may be charged VAT, duties and import taxes according to the applicable legislation for your country. ( This only applies to orders over £135)

Switzerland / Liechtenstein
From CHF 19. Die Versandkosten werden nach Gewicht berecht
According to the legislation in force in your country, Ihnen Zölle and VAT can be calculated

Sweden
From SEK 135. The shipping cost is calculated based on weight
Free shipping on purchases > 2 500 SEK

Norway
From NOK 159. Shipping costs are calculated based on weight.
Free shipping on purchases > 4 000 NOK. We charge Norwegian VAT on products sold in the online store.

Rest of the world
From 35 USD. Shipping costs are calculated based on weight.
You may be charged customs and VAT according to the applicable legislation for your country

If you come from a country for which the webshop cannot calculate shipping, you are welcome to contact us on phone (+45) 42434393 or mail info@rune-jakobsen.dk for a shipping quote

Shipping costs may differ for shipping of furniture and orders exceeding 10 kg to EU / Non EU countries. Therefore, please contact us before ordering to get specific shipping costs on bathtubs, showcases, heavy chopping boards etc. Send inquiry about shipping costs on specific products on mail info@rune-jakobsen.dk 

Subject to change

Rune-Jakobsen Design reserves the right to continuously change and update prices, terms and conditions.

Legal

All products in the webshop are created with the greatest attention to detail and to the highest quality standards. However, as with all products, there are limitations and things you need to be aware of.

All products provided by Rune-Jakobsen Design are provided on an "as is" basis. By making a purchase and/or using any product from Rune-Jakobsen Design, you (the customer) acknowledge and agree that Rune-Jakobsen Design is not liable for any direct, indirect, incidental, special or consequential damages, including - but not limited to - personal injury, property damage, loss of profits or other loss.

Rune-Jakobsen Design further does not warrant the accuracy, reliability or completeness of the products. The customer assumes all risks associated with the use of the products and releases Rune-Jakobsen Design from any and all claims and liabilities.

It is the customer's responsibility to use the products in a safe and appropriate manner. Rune-Jakobsen Design cannot be held liable for misuse of the products or damage resulting from misuse, neglect or incorrect use.

By purchasing and/or using any product from Rune-Jakobsen Design, the customer accepts the terms and conditions described in this disclaimer.

All products are intended for general use and are not designed for any specific or hazardous use. Rune-Jakobsen Design cannot be held liable for any damage or injury caused by using our products in a way for which they are not intended.

Likewise, Rune-Jakobsen Design can in no way be held responsible for accidents, injuries or incidents caused by our products.

Regarding knife storage designs (knife holders, knife blocks, knife rails):

It is the customer's responsibility to use the knife holders responsibly and to take all necessary safety precautions regarding the hanging and use of the knife holders.

All knife storage designs are designed and engineered for use with standard household knives with metal blades that can adhere 100% to magnets.

Rune-Jakobsen Design cannot be held liable for any loss, accident, damage or injury caused by knife holders in connection with knife blades made of non-magnetizable alloys, such as carbon steel, stainless steel or other non-magnetizable alloys.

Rune-Jakobsen Design cannot be held responsible for accidents, damage or incidents caused by incorrect use of knife holders, as well as knife holders that are not mounted correctly using the mounted suspension brackets and screws (wall-mounted designs) or correct/responsible placement of table models.

Rune-Jakobsen Design cannot be held responsible for accidents, injuries or incidents caused by knives as a result of incorrect or inappropriate use or hanging of knives on the knife holder.

Some of our products may contain small parts that may pose a choking hazard to small children. Therefore, all of our products should be kept away from small children and babies.

We always strive to ensure that our products are as accurate as possible in terms of product and content descriptions, but in some cases there may be minor discrepancies in color or design due to variations in screen settings or human error during production.

By purchasing and using our products, you acknowledge and agree to these terms and disclaimer. If you have any questions or concerns, please do not hesitate to contact us.

Rune-Jakobsen Design is the sole owner of all intellectual property rights to the website rune-jakobsen.com.

Any attempt to copy or reproduce the content (including text, images, graphics and design) on the website without prior written consent from Rune-Jakobsen Design will be considered a violation of our client's intellectual property rights.

We ask that you refrain from engaging in any activity that may harm our business interests, including, but not limited to, hacking, spamming, fraud, or phishing.

Please be aware that any violation of our intellectual property rights or online security will be dealt with to the fullest extent of applicable law, and Rune-Jakobsen Design reserves the right to bring an action for damages and/or injunctions against all parties involved.

Please also note that any use of Rune-Jakobsen.com's trademark or logo without permission may constitute trademark infringement under applicable law.

Rune Jakobsen Design
CVR/Company number/ VAT ID: DK27029167
VOEC: 2060051

Torben & Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark

(+45) 42434393 / (+45) 42432376
info@rune-jakobsen.dk

Contact

• ☎️ (+45) 4243 4393

• 📩 hello@rune-jakobsen.design

⏎ Right of withdrawal

You have 30 days after receipt to notify us that you regret the purchase, and then you have an additional 8 days to send it back.

The right of withdrawal applies to all standard products in the webshop.

The right of withdrawal and return for custom-made products in special sizes is only valid if a special (written) agreement has been made.

If you regret your purchase and return the item(s), we will refund the full purchase amount when the item(s) are delivered back to us in unused and undamaged condition.

⛓️‍💥 Complaints

According to the Danish Sales Act, Rune-Jakobsen Design grants a 2-year warranty from the invoice date for manufacturing and material defects (defects).

Complaints about defects or damage to delivered products must be made to Rune-Jakobsen Design within 14 days of receipt of the item(s).

The right of complaint does not cover errors, damage or wear and tear, directly or indirectly resulting from incorrect operation, incorrect maintenance, violence or unauthorized interventions.

If you cancel your purchase, you can use a shipping company of your choice and bear the costs associated with the return.

When returning due to a complaint, Rune-Jakobsen Design will cover the return costs.

Returns must be made to:

Rune Jakobsen Design
Attn: Kari Rune-Jakobsen
Tiendemarken 14 A, Gudum
9280 Storvorde
Denmark

In general

All product photos are real photos of the specific products. However, some photos have added interiors and surroundings created using artificial intelligence to create atmosphere and put the product into context.

Regarding Woodworks

We aim to continuously expand the catalog so that sizes and designs are best illustrated in the webshop.

There are not photos of all variants and sizes, so the photo that appears when choosing a variant in the webshop mainly reflects only the type of wood - not necessarily size or other variations in the design.

NOTE that we always try to create unique wooden products with an exciting visual expression. You must therefore take our product photos as a guide and not as a guarantee of how the finished product appears in terms of year drawings and color play.

Any questions?

If you have questions about the choice of design, sizes, colors or type of wood - or if you have special wishes, you are always very welcome to contact us at info@rune-jakobsen.dk and get your questions clarified before you order.

🛃 VAT, Customs and Excise

Rune-Jakobsen Design is a Danish company that ships all products from Denmark (EU).

We charge VAT in accordance with the applicable VAT rates in each EU country for orders within the EU + Norway.

If you shop with us from an EU country, you will therefore not be charged additional costs.

//

Terms for countries outside the EU:

Rune-Jakobsen Design ships 'Delivered at place' (DAP), also called 'Delivered duty unpaid' (DDU)

This means that we (Rune-Jakobsen Design) are only responsible for shipping the product and that you (the customer) are responsible for paying any import costs to the shipping company, such as customs duties, import duties or brokerage/disbursement fees upon delivery.

So if you are resident in a country outside the EU, in some cases customs duties and taxes may be imposed. This depends on both the purchase amount and the product category.

The fees are determined by the local laws and customs authorities in your country of residence.

By continuing with your purchase, you confirm that you have understood and accept these terms.

🇺🇸 Starting on January 1, 2025, the Shopify Shop channel will automatically collect, remit, and file taxes for all orders shipping to or within the United States.

The Shopify Shop channel collects taxes on orders in all states (including the District of Columbia) that administer statewide sales tax, as well as Alaska local sales tax. For more information on how these taxes are calculated, refer to the US taxes reference page.

Orders placed using Shop Pay from online stores are excluded from these tax calculations. This only applies to orders placed on Shop app.